In the unlikely event that there is a problem with your purchase, you may return it for an exchange or refund within 14 days of receipt (International returns 21 days) Please remember to enclose your invoice so that a member of our team can easily track your order and speed up the refund process. Due to hygiene purposes we regret that briefs, thongs and other intimate items cannot be returned unless faulty. Please note should you need to contact us please use the eBay messaging service, we aim to reply to all our messages within 24 hours. Here at armona Trading we are a friendly UK based business, we aim to provide our customers with an excellent service and trouble free shopping experience. We are constantly researching new products and expanding our range daily. Add us to your favourite.