Wrong Item received / Faulty Item. Returns that are our fault includes wrong items received or faulty goods. We are more than happy to replace any item(s) in these instances. In The case that an incorrect / faulty item is being returned for a refund you will receive a full refund including the original postage & packaging costs. The refund will be processed upon receipt and inspection of the return. All returns are by prior arrangement only. These are all entitled to a refund / replacement if it is reported to us within 7 days of receipt. As this type of return is not our fault, we will not refund your postage cost to return the item and we will also not refund the Royal Mail / Courier Postage costs incurred for the item sending out to you originally (Your refund then will be the final e.