Store Information for Vision Direct

Vision Direct

Store Description This description is solely provided by Vision Direct
Vision Direct started in 1996 and is a leading vendor in the online industry of replacement contact lenses. In December 2003, Vision Direct was acquired by drugstore.com ( www.drugstore.com) and continues to be one of the major contact lens retailers on the internet.
Customer Service
Corporate Address 411 108th Ave. NE
Suite 1400
Bellevue, WA 98004
 
Email service@visiondirect.com
 
Phone 1-800-847-4663
 
Live Chat No
Phone Ordering
Phone 1-800-847-4663
Payment Methods
American Express
Money Order
Mastercard
Visa
Discover
Diner’s Club
BillMeLater
Special Services
Customer's Info is Confidential
You Must Register
Available 24 Hours a Day
On-line Order Tracking System
Live Customer Representative
International Shipping Available
Secure Ordering/Payment
On-line Ordering Shopping Cart System
Guaranteed Security
Delivery Options
UPS Standard Next Day
UPS Ground
International
USPS First Class Mail
USPS Priority Mail
Other:
UPS 3-Day
State Sales Tax
Vision Direct collects sales tax in the following states:
 

Return Policy
If a product is found unsatisfactory within 30 days of receipt, unopened boxes of lenses or sterile glass vials can be returned for a full refund, excluding shipping and handling charges. Please note, to receive a full credit on returned product, the boxes/vials must be unopened, undamaged, and not defaced in any way. Click here for our complete return policy. Click here for our return policy for Rigid Gas Permeable lenses - as these require a special return process. PLEASE NOTE that all custom made lenses are made to meet the specific needs of your prescription, all sales are final. No refunds or exchanges will be accepted. Please click here for a list of lenses that are custom made. Returns for opened products will only be considered if you have a valid prescription for the lenses, have been previously wearing the lenses without problems, and believe that the lenses are defective in some way. If you believe that a lens or lenses are defective, please do not dispose of them; they may have to be returned to the manufacturer for analysis. We are unable to give refunds for defective lenses in opened boxes, however, we will replace any boxes or vials that are deemed defective by the manufacturer upon return. If you have received defective lenses please contact Customer Care immediately by clicking the "Ask a Question" tab at the top of your screen or click here. Include your order number and the name of the defective product in the form provided. A Customer Care Specialist will respond to you as quickly as possible.

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