Vision Direct

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Store Information

Store Description	This description is solely provided by Vision Direct
Vision Direct started in 1996 and is a leading vendor in the online industry of replacement contact lenses. In December 2003, Vision Direct was acquired by drugstore.com ( www.drugstore.com) and continues to be one of the major contact lens retailers on the internet.
Customer Service
Corporate Address	411 108th Ave. NE Suite 1400 Bellevue, WA 98004

Email	service@visiondirect.com

Phone	1-800-847-4663

Live Chat	No
Phone Ordering
Phone	1-800-847-4663
Payment Methods
American Express Bank card COD Carte Blanche Cyber Cash Diner’s Club Discover JCB	Mastercard Money Order PayPal Personal Check Purchase Orders Store credit Visa
Special Services
Available 24 Hours a Day Confidential by Customer Request Only Customer's Info is Confidential Gift Services Available Guaranteed Security International Shipping Available Live Customer Representative	On-line Order Tracking System On-line Ordering Shopping Cart System One-Click Ordering Pickup locations Secure Ordering/Payment You Must Register
Delivery Options
FedEx 2 Day FedEx Ground FedEx Overnight International UPS 2nd Day UPS Ground UPS Priority Next Day	UPS Standard Next Day USPS Express Mail USPS First Class Mail USPS Media Mail USPS Priority Mail
Other:	UPS 3-Day
State Sales Tax
Vision Direct collects sales tax in the following states:

New Jersey New York
Return Policy
If a product is found unsatisfactory within 30 days of receipt, unopened boxes of lenses or sterile glass vials can be returned for a full refund, excluding shipping and handling charges. Please note, to receive a full credit on returned product, the boxes/vials must be unopened, undamaged, and not defaced in any way. Click here for our complete return policy. Click here for our return policy for Rigid Gas Permeable lenses - as these require a special return process. PLEASE NOTE that all custom made lenses are made to meet the specific needs of your prescription, all sales are final. No refunds or exchanges will be accepted. Please click here for a list of lenses that are custom made. Returns for opened products will only be considered if you have a valid prescription for the lenses, have been previously wearing the lenses without problems, and believe that the lenses are defective in some way. If you believe that a lens or lenses are defective, please do not dispose of them; they may have to be returned to the manufacturer for analysis. We are unable to give refunds for defective lenses in opened boxes, however, we will replace any boxes or vials that are deemed defective by the manufacturer upon return. If you have received defective lenses please contact Customer Care immediately by clicking the "Ask a Question" tab at the top of your screen or click here. Include your order number and the name of the defective product in the form provided. A Customer Care Specialist will respond to you as quickly as possible.

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Vision Direct

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