Galaxy Vacuums
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| Store Description | This description is solely provided by Galaxy Vacuums |
| Authorized Miele Diamond Dealer for Vacuums and accessories. Free Shipping! No Sales Tax! | |
| Customer Service | |
| Corporate Address |
6465 Route 9 north
Howell, New Jersey 07731 |
| customerservice@galaxyvacuum.com | |
| Phone | 800-591-8743 |
| Live Chat | Yes |
| Phone Ordering | |
| Phone | 800-591-8743 |
| Payment Methods | |
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American Express
Mastercard
Visa
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Discover
PayPal
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| Special Services | |
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Customer's Info is Confidential
Available 24 Hours a Day
On-line Order Tracking System
Secure Ordering/Payment
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On-line Ordering Shopping Cart System
Guaranteed Security
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| Delivery Options | |
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UPS Standard Next Day
UPS Ground
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| State Sales Tax | |
| Galaxy Vacuums collects sales tax in the following states: | |
| Return Policy | |
| Restocking Fee | Yes |
| 100% Satisfaction Guarantee | Yes |
| If item is broken out of the box, or missing parts, or is not working to your satisfaction please call us toll free right away at 800-591-8743, and we will do everything we can to resolve the issue. We want to make returning an item free of hassles and misunderstandings. If you have any questions about the Miele item you are ordering please call us toll free or go to live help,so we can make sure you can get the vacuum or accessory best suited for your needs ,so you won't have to return the item. If what you ordered is still not to your satisfaction and it is not used, then you may ship the item back at your expense. You must call Galaxyvacuum.com for an RA# first before you send back the item. If there is no RA# we are sorry but we must refuse the shipment. You will be refunded your payment less our shipping costs.(If you do not want the Free overnight shipping amount to be deducted then please choose regular ground shipping instead of Free overnight.) There will be no restocking fee if sent back within 7 days of receiving the item. After 7 days there will be a 5% restocking fee. If item is used then you must contact us within 30 days. You must request an RA# and send it back to us at your expense.Item must be in resellable condition with all manuals and materials included. Item can not have scuff marks on it. When item is received back,after inspection from Galaxyvacuum.com we will credit back your account less a 20% restocking fee and initial shipping costs. All free items must be returned. Bags or filters that you would be returning must be sealed. No opened boxes will be accepted. If we send you the wrong item and it is our mistake,we will pay all shipping costs. If you change your mind or order the wrong item you pay all shipping costs to return the item and refund is given less our initial shipping costs as long as it is unopened and returned within 30 days with an RA#. | |