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Customer Service
Corporate Address	411 108th Ave. NE Suite 1400 Bellevue, WA 98004
Email	customerservice@lensmart.com
Phone	1-800-693-8246
Live Chat	No
Phone Ordering
Phone	1-800-693-8246
Payment Methods
American Express Mastercard Visa	Discover Diner’s Club
Delivery Options
UPS Standard Next Day UPS Ground	International
Other:	UPS 3-Day
State Sales Tax
Lensmart.com collects sales tax in the following states:
New Jersey New York
Return Policy
If a product is found unsatisfactory within 30 days of receipt, unopened boxes of lenses or sterile glass vials can be returned for a full refund, excluding shipping and handling charges. Please note, to receive a full credit on returned product, the boxes/vials must be unopened, undamaged, and not defaced in any way. Click here for our return policy for Rigid Gas Permeable lenses - as these require a special return process. PLEASE NOTE that all custom made lenses are made to meet the specific needs of your prescription, all sales are final. No refunds or exchanges will be accepted. Please click here for a list of lenses that are custom made. Returns for opened products will only be considered if you have a valid prescription for the lenses, have been previously wearing the lenses without problems, and believe that the lenses are defective in some way. If you believe that a lens or lenses are defective, please do not dispose of them; they may have to be returned to the manufacturer for analysis. We are unable to give refunds for defective lenses in opened boxes, however, we will replace any boxes or vials that are deemed defective by the manufacturer upon return.