Frames Direct
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| Store Description | This description is solely provided by Frames Direct |
| Online eyewear superstore featuring web-only discounts on eyeglasses, sunglasses, contact lenses and goggles. Try onl frames online with our FrameFinder Virtual Tryon. | |
| Customer Service | |
| Corporate Address |
3100 S Gessner Rd
Suite 329 Houston, Texas 77063 |
| Phone | 800-248-9427 |
| Live Chat | Yes |
| Phone Ordering | |
| Phone | 800-248-9427 |
| Payment Methods | |
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American Express
Mastercard
Visa
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Discover
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| Special Services | |
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Customer's Info is Confidential
Available 24 Hours a Day
Live Customer Representative
International Shipping Available
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Secure Ordering/Payment
On-line Ordering Shopping Cart System
Guaranteed Security
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| Delivery Options | |
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FedEx 2 Day
International
FedEx Overnight
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USPS First Class Mail
USPS Priority Mail
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| State Sales Tax | |
| Frames Direct collects sales tax in the following states: | |
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Texas |
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| Return Policy | |
| Customer satisfaction is our top priority. As one of the Internet's most successful eyewear retailers, every transaction must result in a pleasant, convenient and successful shopping experience. We guarantee 100% accuracy on all prescriptions or they will be remade at no charge. To save you money please ensure you have tried on the frame or sunglasses and they are exactly what you want. We guarantee to get it to you at the lowest price in perfect condition. We are happy to offer a one-time exchange only policy on the return of any eyeglass frame or sunglasses within 30 days of the shipping date. Please note that prescription lenses are not refundable. However if new prescription lenses need to be made on a frame exchange, we will credit 50% of the original lens price towards the cost of the new lenses. Additional shipping charges will apply. Non-defective products that are returned and not exchanged will be charged a 20% restocking fee. Please note: each product on your order can be returned for a refund or exchange within the 30 days. This means that if you order 3 items and want to return all 3 items, you must exchange for the same amount of items or be charged re-stocking fees on the items that are not being exchanged. | |