FactoryDirect2you.com
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| Store Description | This description is solely provided by FactoryDirect2you.com |
| FactoryDirect2you.com - Your source for Quality Products at Discounted Prices. | |
| Customer Service | |
| Corporate Address |
2093 Foothill Blvd.
La Verne, California 91750 |
| sales@factorydirect2you.com | |
| Phone | 866-233-6587 |
| Live Chat | No |
| Phone Ordering | |
| Phone | 1-866-233-6587 |
| Payment Methods | |
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American Express
Mastercard
Visa
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Discover
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| Special Services | |
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Customer's Info is Confidential
Live Customer Representative
Secure Ordering/Payment
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On-line Ordering Shopping Cart System
Guaranteed Security
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| Delivery Options | |
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UPS Standard Next Day
UPS Priority Next Day
UPS Ground
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UPS 2nd Day
USPS Priority Mail
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Other:
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UPS 3 Day Select |
| State Sales Tax | |
| FactoryDirect2you.com collects sales tax in the following states: | |
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California |
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| Return Policy | |
| Satisfaction Guaranteed Placing an order on our web site signifies that you agree to the following return conditions: Products may be returned within 30 days of shipment by PrePaid freight or postage. In order to return any item you must call us at 909-596-0511 to obtain a RETURN AUTHORIZATION NUMBER. Any packages without return authorization numbers will be refused. Returns must still be in brand new condition and have all the packaging and original contents included. No credit will be given for items returned after 30 days or not in NEW SALEABLE condition with all packing material included. If you return your order, you will be charged shipping (if package was shipped under a free shipping promotion, you will be responsible for the actual delivery and return shipping fees incurred), gift wrapping (if used) and a 15% restocking fee. Allow 6 to 8 weeks before inquiring about return credits. We can not respond to inquiries before that time and by using our site you agree not to dispute the charges for returned items until 8 weeks after receipt by us. Shipping and handling will not be refunded unless we shipped an incorrect item or an error was made on our part. You are responsible for shipping charges for all returns including defective items and damaged items over $100. We will pay for the shipping back to you on a replacement for a defective item. (Defective items are extremely rare). Please clearly mark the Return Authorization Number on the outside of your return (next to the shipping label is best). Please include a copy of your invoice and the form below. Please clearly indicate the reason for your return. Returns will not be processed without a Return Authorization Number and documentation including order number, address, credit card number, expiration date and reason for return. Items shipped directly from a manufacturer (direct shipped) will be charged 30% restocking fee on the total amount, unless they are defective, due to the costs we must incur. If you want to know if an item is drop shipped before you order you MUST call or email us. In order to return a direct shipped item you must call us for a return authorization number and specific directions for return or no credit will be issued on these items. You must then pay to have the item shipped back to you. Due to the nature and timing of direct shipped items from manufacturers, returning a direct shipped item to us without a return authorization number will result in no possible refund. ANY Free Shipping Item returned for any reason is subject to a 15% re-stocking fee under any condition. | |