Compare Jeffrey Gitomer - Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know to Martha Beck - Expecting Adam: A True Story of Birth, Rebirth, and Everyday Magic

  Jeffrey Gitomer - Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

Jeffrey Gitomer - Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

Martha Beck - Expecting Adam: A True Story of Birth, Rebirth, and Everyday Magic

Martha Beck - Expecting Adam: A True Story of Birth, Rebirth, and Everyday Magic

Product Description The bestselling author of THE SALES BIBLE explains how any business can achieve success by inspiring customer loyalty through topnotch customer service. This memoir tells the story about the author's experience mothering a Down Syndrome child.
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Key Information   
Authors Jeffrey Gitomer Martha Beck
Nonfiction Category Business & Economics • Law Biography & Autobiography • Medical • Social Science
Nonfiction Subcategory Consumer • Customer Service • Customer Loyalty • Customer Services General • Gynecology & Obstetrics • Handicapped • Literary • Perinatology & Neonatology • Down Syndrome - Patients • Parents Of Children With Disabilities
Professional Reviews   
Professional Reviews - Kirkus: "Even skeptics will find magic in this story, and parents of a Down syndrome child will cherish it.", Cheever, Susan, New York Times Book Review: "EXPECTING ADAM is a glorious example [of a memoir]. Martha Beck is smart, willing to confide in the reader, good at concise description and very funny, particularly about the most serious possible subjects--childbirth, angels, and surviving at Harvard. Parts of this story are hard to believe--psychic experiences, glimpses of metaphysical beings--but Beck's voice is so sympathetic and most of her details so accurate that they frequently carry all before them."
Book Editions   
Book Editions Hardcover288September 01, 1998Bard9.5"(h) x 6.25"(w) x 1.25"(d), 1.25 lbs.9781885167309 PaperbackReissueAugust 01, 2000Berkley Pub Group8.25"(h) x 5"(w) x 0.75"(d), 0.65 lbs.9780425174487
 
Consumer Reviews
Jeffrey Gitomer - Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Jeffrey Gitomer - Customer Satisfaction Is Worthless,...
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Martha Beck - Expecting Adam: A True Story of Birth, Rebirth, and Everyday Magic
Martha Beck - Expecting Adam: A True Story of Birth,...
Not Currently Available

Consumer Reviews

154

This book could be the key to the survival of your business

byktryathart1 May 28, 2006
69 Helpfuls 70 Helpfuls Was this review helpful?
Pros Learn how to worship your customers
Cons Repetitive in several chapters.
Recommended it? Yes

This was required reading in our newspaper business. Our company has what they tell us are "continuous education programs" to improve our minds. We had seven what I called "book club meetings" to discuss the chapters and the ideas in Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless... Read full review »

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Product Review Summary

4.2
Based on 9 user reviews
89% recommend this product
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Consumer Reviews

35

A touching memoir about the tragic and miraculous

byebolles Mar 21, 2001
102 Helpfuls 103 Helpfuls Was this review helpful?
Pros Beautifully written, intelligent, honest voice, moving and funny, too.
Cons Lots of descriptions of being sick, a lot of (understandable) unresolved anger.
Recommended it? Yes

This is a beautiful book, both in what it says and how it says it. It is the true story of Martha Beck, who in 1987 discovered that she was pregnant with a child with Down syndrome, and the struggles and spiritual transformation she and her husband went through as they coped with this seemingly... Read full review »

155

A Wonderful Memoir of Pregnancy, Puke and Possibilities

bywilleftk May 31, 2001
90 Helpfuls 91 Helpfuls Was this review helpful?
Pros Honest, Intelligent, Humorous and Brutally Honest tale of a mother of a son with...
Cons Would love a sequel to know more about Adam
Recommended it? Yes

I was initially drawn to the book Expecting Adam for the simple fact that I have an older sister with Down syndrome. This was a book that I thought would be a simple memoir written by a dedicated mother of a special needs child. This book is so much more than that.

Overachievers Anonymous... Read full review »

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