XO Vision XO1915BT Car DVD Player

I have an In Dash 7" Xo Vision head unit that has not exactly worked correctly since I purchased it. Recently is have gotten out of control. My remote does not work, the buttons on the head unit preform functions they should not, it sometimes shuts off by itself, the screen goes black by itself, disks will not feed correctly in and out and often not at all. I tried to apply for a warranty exchange at customerservice@xovision.com. I was told the on ine retailer I purchased the unit from was not registered therefore they would not honor my warranty. I sent the invoice and the companies contact information and this was their response.

Good Day,

Thank you for your email, but the dealer that you gave me "etailelectronics" is not registered as a licensed distributor of our product, you might as well ask them where they get their XO Vision product and if you could ask for a receipt of purchase from that dealer of distributor.
Thank you.

As a consumer how would I know who is a registered and licensed distributor? And, if that were an issue would XO Vision not want to stop that retailer from selling their goods? The bottom line is I bought their product new and it is no longer operational within the 1 year warranty. This is just an excuse to not stand by their product.

BEWARE XO Vision does not stand by their warranty Period!!!!!!!!!!!!!!!!!.