Not what I expected

I've had this machine for almost 2 years and from the first month I had problems with the auto paper feed tray on the top of the machine. It would sometimes work but mostly it did not. I was promised on-site warranty service for one year and after I called (2 weeks after getting it) about the problem, they said they would come but never did, even after my countless calls. While this is an issue with the dealer, it should have worked from the start so I shouldn't have had to call the dealer. If I load one page into the feeder to fax or copy it pulls it in but then stops half way and jams so I have to start over. If I used more than one page, it does the same thing but sometimes it will pull all but the last page in before it has an issue, then I have to restart - again. I've found I must always lift the scanner lid and scan each page to fax or copy one at a time. This is not why I paid almost $700 for a Xerox.

The network feature is nice unless you use a Mac. They say it's Mac compatible but it can take up to 20 minutes from the time you tell your Mac to print until it actually starts printing - and I don't have it set to spool. My PC printing is quick but you have to be careful. If you print something while the printer is in energy save then send something else (I'm talking 1 or 2 pages) to que while it's warming up, it will lose the second and every subsequent print job. Sometimes this happens when it's printing something as well so it's best to wait until it's done printing the first job before giving it more to print. There is no network fax which I find stupid and annoying. I don't need to print what I must fax, I only need to fax it. I don't need to waste paper, toner and power just to fax. If I connect it to my PC via USB, the PC fax feature would not work (as I was told it was supposed to do).

Scanning to PC is fine but slow. Scanning to Mac - forget it. The quality of the scanner is great, once it's finally done. I had better luck with my bothersome Brother which I trashed after getting this one - bad idea.

I like being able to print both sides of a page but with this machine you have to print one side then flip the pages over and place into the front feed to print the other side. This is supposed to be a business machine not a 'waste my time' one. The front feed is nice for those odd pages like labels that are only used on occasion or colored paper that one might use for special print applications.

Can't print or fax from USB memory? Why not. That doesn't make sense. Why even have the USB connection in the front?

It does hold over half a pack of paper which is nice and even though I don't have it, the secondary tray is a nice feature for those that print using different mediums. This is the first printer I've had that printed as quick as I needed it to - once it's warmed up. If you don't print a lot but need fast printing, don't get a laser or don't set yours to energy save.

While this machine is running it is quite loud. Not jet engine loud but louder than most small offices would want, unless you have an unused padded cubical to keep it in.

Replacement toner is expensive at $120 and while if you calculated the per page expense that is cheap, spending over $100 at a whop can be quite taxing on a small business.

It has some nice features like zoom in and out, multi faxing, toner saver, fax number speed dial and adjustable print quality.

I thought after using a Brother previous to this that a Xerox was the best option for my business. I know better now.