The Viking VCBB363L, What a shame!

We bought this expensive Viking professional grade refrigerator because we were buying all the other Viking appliances for our new kitchen. We did pay less than $5000 for it, which was great, but when we consider the problems we have had with it in just the first six months we have owned it, I wouldn't have paid $500 for it.
Sure, it's beautiful... it has the largest capacity of the top three built-ins in the same category (SubZ, GE Monogram, Kitchen Aid) and it does match our wonderful Viking cooktop and double oven. But from day one we have had all kinds of problems. I am afraid that it was one of the worst decisions we made while remodeling. It looks great in our new kitchen but our overall experience has been terrible.
This is a freezer on the bottom unit with many of the bells and whistles one would expect from a designer model.
It is counter depth, 24 inches which is great because it keeps things from disappearing into the depths and turning moldy.
It has many adjustable glass shelves which are easy to clean and give the interior a very bright look. And the shelves on the door can also be moved around to suit your needs - with little dividers
to separate small items on several door shelves. The fridge came with a glass butter dish and a special shelf attachment for a couple of bottles of wine.
But there are also some features one would expect to have seen that are not available -- and for all this money they should be.
There is no digital control for the temperature -- you press something that is neither a touch pad nor a button and increase or decrease a bar graph to change the temperature.
There is no water filter for the ice maker (and more about this in a moment) we needed to have a plumber attach one to the water line. Several other models of this caliber include this feature.
The overall finish of the refrigerator seems a bit weak - and by this I mean that it seems to have been designed to be impressive looking but there are design problems. One of these is that the handles are not smooth to the touch - the steel on them feels as though they have been roughed up a bit. And the kickplate at the bottom of the unit cannot be attached properly, the screw holes don't match up to the base of the refrigerator -- as a result our kickplate sits in a corner and the mechanics under the unit are visible.
Aside from these issues, and I do realize that I may be nitpicking, but for this price I feel I have the right to, we have had many problems with our particular VCB363L.
The ice bin is situated so that the freezer drawer cannot easily be pulled open if it is overflowing with ice. My family can't use as much ice as it makes every day and so we shut it off by raising that little bar that most ice makers seem to have. However, when this is done, the icemaker sends each shot of water into a pan below the freezer which quickly overflows and floods our kitchen floor. Malfunction? Or poor design?
The amazingly large crisper drawer does not stay on its track - it seems to wobble sideways if it has anything heavier than a head of lettuce in it causing it to become hopelessly derailed and impossible to open or close.
The door does not close tightly and seal. There is no need to pull hard to open it (something about the Subzero unit that seems strangely satisfying, which gives it muscle and the impression that it is keeping you food cold in a really professional way). As soon as the weather got warm things stopped staying as cold as they should have.
To be fair to Viking I need to mention that the warranty does cover repair for all of these problems. And these problems have all been repaired or attempted to be repaired. New tracks have been put in the unit, the door re-hung, twice. Supposedly the ice maker must be replaced. We have had the unit serviced many times - and even had an "expert" from the east coast distributor of Viking come and attempt to fix the unit. He succeeded in breaking the control panel so now that does not work either! As of this date we have been told that the refrigerator will be replaced, and while this is great, I do wonder if we should have purchased a different brand.
There are probably a lot of people out there who just buy the big professional quality models of appliances for the look and impact that these units have on a kitchen design, but I would caution someone building a kitchen to check reviews and ask around for opinions on them. The Viking VCBB363L looks very professional in my house, unfortunately, it does not perform like one.

UPDATE: At the end of July, the northeast distributor of Viking appliances had a new fridge sent to us - and paid to have it professionally installed. The large drawer in the refrigerator broke within 24 hours, the unit took three days to come down to an appropriate temperature (and spoiled our food in the meantime) and the freezer fan broke on the first day. While the distributor was very helpful at 5:00 on a friday night, it seems ridiculous that I had to shut down the power to the unit and go at it with a hair dryer! (The technician walked me through this procedure as a last ditch effort to get the unit to chill to below 68 degrees.) The door on the new model gets hooked up somewhere in the hinge and makes a metal clinking sound every other time it is opened. The repair man that came the first week suggested I not bother to have him fix it as "these hinges are very delicate -- if you mess with them they never work right again."
But , the kickplate fits and the icemaker hasn't flooded yet --