6 out of 6 people found this review helpful.
Toshiba Just Lost a Customer
Date of Review: Feb 17, 2008
The Bottom Line: After my experience with this TV and Toshiba's Customer Service I will never buy another Toshiba product again.
After doing our homework we plunked down a sizable amount of money for a home entertainment system. We purchased the Toshiba 56mx195 21 months ago because of the picture quality. After approx. 1300 hours of viewing time the original bulb had to be replaced. We were told it was probably just a defective bulb and that we should get at least 8,000 hours of viewing time on the replacement. Instead the bulb lasted for a mere 952 hours! The replacement bulb and service cost a total of $377.88. This was the third bulb in less than 2 years and approx 2,200 hours of viewing time. We were told by American TV in Pewaukee, WI to call Toshiba's customer service. After reaching a higher level manager at Toshiba, we were told "Sorry, the TV's out of warranty and there is nothing we can do for you." I explained that this was unreasonable since the TV only had 2252 hours of viewing time through the life of 2 bulbs. It was obvious the manager at Toshiba was reading from a script and was willing to lose a customer. I told him that I was going to take this further and this review is the beginning of expressing my frustration with Toshiba not taking responsibility for what is a defective product.
