Tefal TT7061002 2-Slice Toaster

We tested the elements on this toaster after we brought it home and before using it and found five of the elements burned out. We called T-fal customer service immediately to explain the problem and were told that this was normal, that's the way it's made for even toasting. I asked why would the elements be there if they're not intended to work? T-fal continued to assure me that this was normal. Well, that was untrue and if the elements all worked the toast would probably toast more than one square inch in the centre of toast, leaving the rest untoasted. And we wouldn't have to push it down twice on the highest setting to even toast that one square inch. We would have considered replacing this toaster, but would not trust the company's customer services. Thankfully Canadian Tire has an excellent return policy, as I wouldn't want to deal with T-fal to have the product fixed under warranty, and wait without a toaster until they send it back to me.