Powerful unit!

Our office has a Sunpentown WA-1220M in the server room and it ran smoothly for the past year and a half. When the window unit in my home office failed, I immediately decided to get a Sunpentown PAC.

After some research, I had my heart set on this 13,000btu unit. I called Sunpentown to verify some facts and was pleased by their customer service. They were able to answer all my questions and told me that this unit is actually their technician's favorite.

I placed the order from one of their recommended dealers and receive my unit within a week! Unpacking the unit was a little difficult (for me), but with the help of my son, we got the unit unpacked and set up in about 35 minutes.

What I'm most pleased with this unit is its powerful airflow. I've had the unit for about 3 weeks now and only had to empty the water just yesterday. Water drainage is a bit annoying as the spout is locate at the very bottom, but I'm glad it's not a frequent task.

The plastic window kit is very sturdy, I'm glad Sunpentown upgraded the window kit (the unit our office ordered back then came with flimsy foam kits). Overall, I'm very pleased with this product and Sunpentown's customer service.

Added notes: this model (WA-1300E) is AC only with fan mode, unit does dehumidify when in AC mode, but not a separate function. Sunpentown also has a model with Heater option. Model has 3 fan speeds and a remote. The remote can control all the functions, but it does not have a LCD panel, so you can't really tell what you've done with the remote. But I have the unit set at lowest temperature (62 degrees) and low fan and just use the remote to turn unit on and off. I was also informed by Sunpentown that unit has a restart function. If unit was up and running and there's a power failure, when power returns, my unit will turn itself back on (this would be good for server rooms).