Don't Buy

This is the first review I have written. The picture quality of this camera is good, but the customer service could not be WORSE. I have spent over 5 hours on the phone with difficult to understand service representatives (I really tried to understand them). Day 1 - I talked to a supervisor after two conversations with representatives. She said that my problem would require level 2 support and they were closed. She said that if I provided my event id that I would be transferred to the level 2 support. Day 2 - I called back the next night and tried 3 times to reach the level 2 support. The first person claimed to be level 2 support, but lied. Person 1 took me through the same things I had done the day before. The next person hung up and finally I gave up after the third person tried to walk through the same procedures. I also tried the chat option on their website. After 15 minutes I gave up trying to use this method. It took 3-5 minutes between questions from the person on the other end.