7 out of 7 people found this review helpful.
Horrendous Sony Customer Service
Date of Review: Sep 4, 2007
The Bottom Line: Think again before you buy Sony if you are ok with fixes.
We received this camera on 8/7/07 from Cameta Camera. On 8/17/07, the camera just stopped working. We thought it could be due to the battery, so we went to Best Buy and got a new battery, charged it up, and still not working. We called Cameta Camera and asked if we could exchange it. We were told that they couldn't take the defective camera back because Sony prevented its dealers from doing so, and we had to call Sony directly.
We called Sony and were told by the rude customer service that they would not take the camera back, nor would they exchange it. They would fix it and would not guarantee how long it could take.
We tried to explain to the customer service that it was defective. We even got a new battery for it. They would not listen but simply repeat that they would fix the camera. Finally, we told him that we'd never buy Sony products again if this was the kind of customer service they provided. Then the customer service said that there was this final review board we could write a letter to and state our case. They would decide whether an exchange is feasible. We sent the letter a couple of days ago.
If you are thinking about buying a Sony product, think again, because they are not going to exchange it even when their product is defective within 10 days of the purchase date.
