Good TV - HORRIBLE NOISES
Pros:
Beautiful picture
Cons:
Noises from the LED engine (a known issue) and disinterested customer service
The Bottom Line:
It has noise problems and the repair center I took it to had 12 others with same issue. DON'T BUY IT
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Overall Rating:
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Author's Review
The HL-T5087 should be a good tv. It has excellent color, deep blacks and a quick response time. But the devil is in ONE detail that Samsung's customer service has admitted is a KNOWN problem: the noise the LED light engine makes. Now I'm not a stickler for this stuff. I sleep through garbage removal day. I don't notice loud upstairs neighbors. So when I say THIS is an issue, I am not complaining lightly.
When there is a bright scene, there is a high pitched whine that comes from the back of the TV in the Light Engine. When the screen darkens, it goes away or lessens. The result? You'll be watching a movie where someone jumps in and out of a dark scene and hear "whiiiiiine, WHIIIIIIIINE, whiiiine. WHIIIIIIIIIIIIIIIIIINE!" If it was constant you could tune it out. If it wasn't there this TV would be five stars. The way it is right now, it's horrible.
I wish I could return it but Buy.com will only let you return this to the manufacturer - Samsung. Their response? "We're working on it." I asked them how long that would take. They said "probably 15 days." I asked if that meant I could refund it AFTER 15 days. They said no. That I had to give them a chance to fix it, no matter how long that might take. And as long as they are "working on it" I would have to "hold onto the TV."
In short - Samsung made a TV with a KNOWN issue. They will NOT return it because they are WORKING ON IT. But there is no EXACT TIMEFRAME for that work to be done. And until then, if ever, you CAN'T RETURN their DEFECTIVE TV. So don't buy it.
Unless you're deaf. In which case, I give it a strong recommendation.
