Solid performer

(That's not the right picture for this phone!)

We use around 20 of these on our main site. Our VOIP system is hooked up to TrixBox. Most phones have direct lines in and all are part of at least one other ring group. After a brief tutorial on the phone, most people are up and running in a few minutes.

You can scroll through your speed dial list, received calls, dialed calls and missed calls and get various bits of information on these. Part of this is using the arrow keys (for those 4 things) and the information part comes with the soft keys under the lcd.

Common speed dial is easy to set up through the server (pushing the list out).

Documentation seems a bit thin, but the user groups are active and there is always someone, with polycom or on trixbox, who can point you in the right direction for getting everything worked out.

The phones can run off of POE (power over ethernet) which is handy for wall-mount units but they also come with a power brick. The mount can be for the desk or for the wall. The viewing angle when on the wall is a bit off and the phone can be difficult to see and fully use in that position. The phone comes with a 6' cat 5 patch cable for connecting in and also has a port out that you can use to go to your computer. Note that port speed is (according to what I read) 10/100 -> in line with the cat 5 cable (and not that fast). There is one additional jack for using a headset - we do not have anyone who does this and cannot say how well it works.

It would appear that these are dual-line phones. We have never used them that way so I can't really comment on that!

I don't really care for the standard ring tones, but it looks like you can program (or download?) others.

They work fine in hands-free mode even and we've done many small meetings (4-5 people on our side) just using one phone. Conferencing works fine, too, and is easy to get going using the soft keys. Transferring calls is simple, again, using soft keys. Forwarding calls is easy and efficient (but you should use TrixBox or whatever to do that and not do it on the phone).

Our phone failures had to do with the receiver button - in both cases the button just stopped working. PolyCom support is very reactive and got new phones right out to us, but we'd have been happier had the problems not occurred in the first place!