Avoid this fax machine

While this fax machine is relatively user friendly, it started jamming repeatedly after one year, to the point where it would not send a fax at all. Customer service was rude and unhelpful, and after trying all of their solutions, the fax would still not work. According to the representative, I had been improperly removing the jams (they must be removed from the inside of the machine rather than the outside, even if just 1/2 inch of paper is inside). I wish my office had spent a little more for a better machine. We now have to replace this fax.