A Dryer That Does Not Dry!

I bought this dryer to stack on top of the Maytag compact washer which fits into small spaces. My frustration with this unit began with the first load. It seems to take way too long to dry and the clothes come out a big wrinkled mess! I tried reducing the amount of clothes by half and the dryer still took over 1 1/2 hours to dry a half load!! And the clothes still came out wrinkled. Considering that the time to wash in the matching washer is one hour, a mere one load of clothes takes me over 3 hours to complete! This is completely unacceptable. The service tech from where I bought the machine has ordered a new thermostat to try and solve the problem, but I think that the machine is poorly designed and simply does not work. I requested to return the dryer (and washer) but my appliance dealer refused. Poor customer service and poorly functioning equipment has left me sorely disappointed and so frustrated that I'm considering trashing the dryer and starting all over despite the considerable financial loss.