Good concept, Not so good remote

Lets make this plain and simple. I couldn't install the software cd until I called logitech, which told me I had to download the new software online. I finally got it set up with the not so easy to use software program, and my big expectations went down the drain. It sometimes works the way it is supposed to, but 8 out of 10 times it does not. I have to hit the help now button and go through the instructions to get it right. I have a cable box, t.v., an xbox 360, and stereo system. That said, I still rather have this remote and go through those additional steps it needs to complete a task than to have 2,3 or 4 remotes out and about.