Phone works great, but service is not good!

I've had the phone for 7 months and it worked fine. Then it stopped receiving voice and I went thru the Linksys Warrantee hotline. Horrible service. Help desk people haven't a clue. Finally sent a replacement (reconditioned. Charger base was dead. I've now been waiting a week for Linksys to email me a postage paid RMA label to return it. I call them and no clue. One help desk person insisted that my RMA had expired from the day before. After 45 minutes on the phone, she told me 24 hrs more. The next day the help desk person told me 24 hrs more, and the next day the same. I'm up against a weekend now with no end in sight.

Got back from vacation and my replacement phone was waiting finally. It works. I'm up and running.