Get the Kenmore
Pros:
Looks good, does the job when it's working
Cons:
Apparent defect and they don't stand behind their products.
The Bottom Line:
wouldn't buy again,high price and cheap components
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Overall Rating:
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Author's Review
I got the extended warranty for the washer but I passed on the dryer thinking they're a simple machine and I had a number of dryers and never a problem. Well not quite one month after the warranty expired the dryer drum split at the seam. I called LG to complain hoping they would step up to bat and replace what was an obvious defect in the machine, after all I have never heard of a dryer drum splitting, even on a old machine. They gave me a thorough runaround at their 24 hour help line. I had to get the thing up and running again due to the back up of clothes.I had it repaired by the service company LG recommended and was there when it was repaired.The dryer drum that came out was the thickness of tin foil.The repairman said it was an obvious defect in the weld and encouraged me to pursue LG to pay the bill, he said it's not the first one he's repaired with the same problem. LG ultimately said they would have done something for me, but now that I had it repaired they couldn't.I spent about 2 weeks chasing after them before I had it repaired.While the repairman had it apart he replaced the rollers as well. He said those are also defective and will develop a flat spot which is why you will see complaints about the machine making a thumping noise.Will think long and hard before purchasing another LG product.
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