Not Impressed At All

I purchased this waffle maker based on comments here - which showed good reviews. I have used the unit once and now when I plug it in it trips the circuit breaker for the entire kitchen. After unplugging and plugging back in several times, it did come on again to heat up well beyond what it should and causing the breaker to trip again. Called Krupps and they told me to call the retailer I purchased from first. I called Krupps Online (their own store) and was told that no - they don't stand behind the warranty - I need to contact Krupps for that. Called back and they gave me the partner (not Krupps) closest to me to send it to. I paid $15 (1/3 of the unit's price) to send it in. Have waited a week for them to tell me that indeed the unit is faulty and they will have to replace it because it is not repairable. So now they are sending that request to Krupps so they can send me a new one from their warehouse. But wait - they also tell me the warehouse is closed for a week for the Thanksgiving holiday. So more than likely I will be without the unit for another 2 weeks. And for the record - when I first called about the warranty I was more than happy to provide a credit card number for advanced replacement (they send one I send mine back) - but they will not do that. VERY POOR customer service.