Don't try to order replacement parts

I ordered a replacement part from the Krups online store for this coffee maker. I waited approximately 4 weeks to receive the wrong part. It was a brew basket for an espresso maker - not even close. I sent it back adhering to all the policies stated in the packing slip, and stating they sent an incorrect part. A couple of weeks went by and I was apparently reimbursed for the cost of shipping their incorrect part back - no communication from them whatsoever. I waited 3 more weeks for the part to arrive. It didn't. I contacted their so called customer service and they told me they had cancelled the order and refunded my money. They had only refunded the cost of returning their incorrect part. It is now 2 weeks later with no part or refund. I think my next stop is the Department of Consumer Affairs.
Other than that, I am very satisfied with my coffee maker. The thermal carafe keeps the coffee warm for about 2 hours and it seems to taste better than the coffee made with a "lesser" brand. However, due to my experience with the Krups store, I will never purchase another Krups product.