Black beauty keeps cracking. Should I shoot?
Pros:
Attractive lines, large oven, fast cooktop elements
Cons:
Cooktop cracks, and broiling starts fires!
The Bottom Line:
It's pretty, but if it won't hold up, why bother? Jenn-Air has some explaining to do. I don't think I'd buy it again.
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Overall Rating:
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Author's Review
The harvest gold, coil-topped torture box with the oven door that wouldn't close is no more. If it's any indication of just how dreadful it was, the ghouls that prowl my modest neighborhood at night looking for appliance treasures in the trash left it at the curb. Yes, that bad.
So you can imagine my joy when the sleekly designed, softly rounded, black beauty arrived. Since the kitchen was momentarily non-existent, the Jenn-Air SE8750 went into the garage. Like a teenager with her first filly, I sat out there almost every night, admiring her smooth top, her softly curved lines, her inky black parts--even her keypad. It was love.
Mere weeks later, my husband broke the news. Her smooth top had cracked. I ranted. I shrieked. He threatened to send her out to pasture.
I called Jenn-Air to get service and was not impressed. Let's just say that customer service needs help. And fast.
But lo, when I called Sears (where we'd purchased her for about $1050, after invoking their price match + 10% discount)they offered to replace the top. Free. And within three weeks, my black beauty was lovely again.
We had her installed two weeks ago, and she has been performing adequately.
Here's what we like:
The cooktop elements are fast and steady. We especially like the dual element, which boiled the soup rather speedily yesterday. The cooktop has two large and two small elements, and is widely spaced so that four large pans fit perfectly. It also has nifty little indicator lights to show that the elements are too hot to touch.
Baking or roasting in the oven is simple and the temp and time controls are quite exact. The keypad's default of 350 degrees for baking is sensible and saves my little fingers the trouble of banging extra keys or turning dials.
The rack grooves are sensibly placed, and give us lots of options.
The Jenn-Air is easy to clean, inside, outside, and top, and has a self-cleaning function that will probably get a good workout in our home if my husband keeps playing chef.
The big however:
There are a few kinks. First, he is utterly perplexed by the requirement to broil with the door open. And while we're on broiling, he has managed to set every broiled item on fire, which sends me into a tizzy. (Oh, you live eight months with no running water or kitchen and then think about your pretty new cherry cabinets burning up! It's not pretty!)
The oven vent on the back of the cooktop is in an odd spot. It should be further back.
And finally, though we have been careful, she appears to be cracked again. We thought it was a scratch, but scratches don't grow.
Consequently this black beauty may be on the way to the country, to live out her remaining years with all the other appliances who couldn't behave. I am devastated, as she is gorgeous and all I wanted, and I hate the idea of returning to coils. But who can keep replacing her top every time they dare to cook a pan of eggs?