Great watch, but lousy service

I purchased the pro divers automatic watch a year ago. The fit and finish was great, no need to run out and spend $4500 on a real Submariner; this watch looks great and is mechanically sound. The spring bar in the clasp just popped out one night when taking the watch off. The fit was too loose I guess; it's the only design weakness I've noticed. But this is where the the brand lost its appeal for me.

I tried to obtain a replacement spring bar.

The company never answers the customer service phone; there is no way to contact them online or order parts there. In an act of desperation I sent them a fax.... which of course went unanswered.

I finally took it a local Jared jeweler who replaced the damn thing for free. yes, ladies and gentlemen, that IS how service is performed and Invicta has lots to learn in this department.