BEWARE!!!
Pros:
speedy pc
loaded with ram
Cons:
horrible customer support and repair!!!!
The Bottom Line:
Hopefully you dont get a lemon, cause if mine breaks again, im going to grab a big hammer and make lemon-aide
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Overall Rating:
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Author's Review
I Purchased this PC on March 1st/2007, after researching pc's for a couple months(best bang for my buck).
This computer works well, handles anything i throw at it, im not much of a bigtime gamer, so the lack of a heavy duty video card didnt effect my purchase much. But as with all good things, they must come to an end, i just wasnt ready for the end to come just over a month later. It seems as though the hard drive died on April 3rd, i called hp support and they promptly sent me a new one (recieved in 3 business days).I put in the new drive, installed windows vista recovery disc (which by the way came the following day), and was up and running again. and then 4 days later(march 14, same problem, HARD-DRIVE FAILURE. So again i call support, and they ask, would you like us to send you another harddrive, i told them that it must be something else causing the drives to die, so they said to send in the whole tower, and they would go over it and fix it up to brand new working order (well at just a month old it should already be in brand new working order)
The customer service rep tells me it will take 3-5 business days to repair from the time they recieve my tower. Well here it is May 4, 20 calendar days since it has been down, and they are telling me that they are awaiting a part, which is backordered to repair--which i found out after several phone calls that they are just replacing the hard drive, we will see when i get it back if it survives for more than 4 days this time, whenever i get it back, the status of my repair according to hp has gone from 3 days to June 11th, so they know as much as i do when they are going to get it fixed. i just wish they would come to some sort of comprimise, send me a bigger harddrive, a smaller one, a new pc, a refund, something that will make me enjoy my NEW computer (i mean headache)