Great Printer - Even Better Customer Support

I have 2 desktops and 2 Laptops at home. One Laptop runs Vista while all the other computers run XP-SP2. All 4 computers have wireless access to the Net via an ATT high speed router. In the past, printing was a drag. The two color deskjets where not only slow, but were constantly running out of ink. Cartridges were expensive and I considered the color graphics from simple web page printing mostly a waste of colored ink. The printers were slow and changing USB cables from desktops to laptops was messy at best. Then I read about Brother’s Wireless Laser Printer HL-2170W; an inexpensive, fast monochrome printer. With specials always available, I decided to give it a try. I spent several hours on Sunday trying to hook up and configure the printer to no avail. Although I consider myself as a technical guy, I am by no means an IT professional and trying to get the wireless laptop and the wireless printer to talk to each other over the wireless router by following the instructions provided, proved fruitless. I then proceeded to search the web for assistance and after no success tried ‘Brother’s’ customer support 800 # only to find out they are only open M-F from 8-8. I gave up for that day and dreaded the call on Monday evening. I was expecting the typical maze of never ending prompts that usually lead to an answering machine or worse to a broken English low paid Indian support contract person that has no clue on how to assist you. What a surprise when to my amazement, after three short prompts, I was transferred to friendly, knowledgeable “Gale”, who with perfect local English walked me step by step, for over an hour, through the painful process of re-setting the wireless printer, locating printer and laptop Ip addresses and manually configuring the whole system. The sun came in brightly and by the end of our friendly conversation my laptop was printing flawlessly to a wireless laser printer. In fact, 30 minutes later all 4 of my computers are successfully printing with no wires to a crisp and fast laser printer. It’s perfect, no more wires, no more slow and lousy deskjets. I have to re-iterate what a difference Brother’s superb Customer Service, personified by ‘Gale’ made to my experience. It has truly elevated my opinion of the Brother’s brand. I will not only return to them for additional items, but will continue to recommend them for their great Customer Service.