8 out of 9 people found this review helpful.
HP Support Sucks
Date of Review: Dec 21, 2007
The Bottom Line: It is OK if you want to buy new mouse/keyboard.
I bought this computer the first day it was out. From the first it didn't work right.
My emails looked like some foreign language with missing letters in the words. After the hundredth email I had to retype, I threw the keyboard across the room. When I got it back it worked right again...for a little while. Since pushing the buttons to reconfigure it to the computer didn't have any effect, I tried grabbing the sides and twisting until it creaked. That worked, for a while again.
Finally I bought another Microsoft keyboard, and it has worked perfectly.
I contacted HP online help, and they said they would send a new keyboard. Then a day later they sent me a list of download "fixes" they wanted me to do to it instead. I shouldn't have to fix a new computer to get it to work!! Besides, It's not the software, it's the cheap, cheesy keyboard that HP puts with their top of the line home computer, that is bad. Their support is terrible.
Another problem with the keyboard: every other keyboard in the store (about 50 different ones) have a 1/2" space between the A letter and the CAP LOCK button. Not HP's keyboard. I solved it by prying off the cap lock button and cutting 1/2" off the side of it. Now when I am typing I don't accidentally hit the cap lock, and have to end up typing the whole thing again. It makes the keyboard look broken, but at least it worked normal that way...when it actually works, that is.
I see other people have had the same problem with this model computer's keyboard. Shame on you, HP, for using such a lousy keyboard, and then not fixing the problem.
