software bug eats my music

I have owned my HK CDR-20 for about a year and a half. When I first got it, I was truly impressed with the sound when playing CDs. I had listened to CDs through my DVD/CD player, but the CDR-20 was better, so I used it exclusively. The sound was more detailed and solid; worth the extra bucks at this point.

I bought this primarily to transfer my vinyl to CD-R. The sound was generally excellent as well on recordings. It took a bit of practice to get used to the remote for the required programming though.

After about 10 months, I noticed significant drop-out when making 4x copies, even though I had cleaned the laser with a disc-cleaner periodically. Now, 1 1/2 year later, I get nothing but static when recording either a digital signal from the primary play side or an analog signal from my turntable. Two different HK techs told me it's most likely that the software has become corrupted. Evidently, a number of things can cause this, and it is not uncommon for this to happen. I wouldn't really expect something like this on a cheaper CD burner, but I'd probably get over it easier than on a unit that is touted as an audiophile-grade component.

Unfortunately, according to HK, the only way to repair it is to pack it up and ship it to CA, which is where HK's SOLE service center for the CDR-20 is.