Not As Advertised

I don't know how the SoleusAir 25 pint dehumidifier got such a high rating because 1) It never removed more than 10 pints in 1 day even though the humidity level in my closed bedroom started out at 80%. In fact, once the humidity level reached 50% it never removed more than 3 pints in a day or took the humidity level below 48% even running on Continuos High 24/7. 2) The 1st week it was very quiet but by the 3rd week it was so noisy that I had to turn it off at night or it would wake me up. 3) Soleus does not believe in any form of customer service. They are by far the worse company I have ever dealt with
I called and left a message, after the 1st week and got no response. I emailed them and got an automated response then nothing. After another week I called and left another message and got no response. I again emailed them and got no response. End of another week I then called and kept hitting re-dial until I got the operator who told me to leave a message. I told her I wanted to talk to a real person so she transferred me to the wrong person who put me on hold for 5 minutes before transferring me to the right person, a Tommy Vong. He rudely told me that as long as the unit was taking any water out of the air that the unit was not defective. Then he said that if I wanted anything else from him to FAX him a copy of the original receipt so he could be sure the unit was still under warranty. Also, if I wanted any warranty work done I would have to pay for the shipping to them. Lastly he said that until I provided the receipt there was nothing else he would do for me. Needless to say, I returned the unit to the Amazon.com. They sent me a return label then promptly gave me a full refund.
I then bought a Haier HDN305 30-pint a day Dehumidifier, which was less expensive that the SoleusAir and even though it is nosier works much better. I use the Haier in my bedroom in the day & living room at night and it takes the humidity in these rooms from 80% to 35% in less than 4 hours. Also, I called Haier and got Customer Service phone number and within a minute I was talking to a customer service rep who was both pleasant and helpful. He told me if I ever needed warranty service for the unit that there was an authorized shop in my area to repair it, thus my incurring no shipping cost at all.
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