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Cisco NSS6000 (NSS6000-EU) Network Storage Server

 
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from $1,143.99 15 offers
Key Features
  • Network Storage Type: Network Storage Server
  • Form Factor: Rack Mountable
  • Platform: Linux
See More Features
Cisco NSS6000 (NSS6000-EU) Network Storage Server
 
 
 
 
 
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Product Review

Do NOT buy this NSS6000

by   qualityplusc ,   Sep 26, 2007

Pros:  none

Cons:  company does not honor warranty; support is non-existant; device has high failure rate

The Bottom Line:  Don't buy this unless you are willing to flush money down the drain.

Overall Rating: 1/5 stars
 

Author's Review

I purchased this device and it failed completely in the first six months. It's been four days now and there is no support from Linksys on this device. The system LED is solid red, which means that it is dead. I'm up to 10 phone calls now and I can't get a human on the phone who is authorized to give me an RMA for this unit.
There is no chat support for the NAS devices. No email support. No website forum support. SUPPORT IS NONEXISTANT.
The Linksys community forums themselves have a number of people talking about having the same exact problems with their devices.
I called the sales line because resellers can submit devices for RMA through the website without having to chase a human down. However, you have a to have a purchasing account with one of five major distributors. They want $100 application fee and all your bank information.

I cannot stress enough what a piece of garbage this device is. It breaks only after 6 months of very light usage and the support is completely useless.

I originally purchased this NSS6000 for the purposes of using it with 4 x 750 GB Seagate drives. The seagate drives were the ones listed on the "approved drives" list.
I only had one user (me) accessing this device and not for the entire 6 months. For several months it sat unplugged and unused. For it to have failed after such a short time is totally unacceptable.

The spec manual says that it is compatible with Active Directory. This is not true. I had 6 support incidents with Linksys support to try to resolve the lack of integration with Active Directory over the 6 month period. It never worked. Other people in the Linksys community forums have experienced this as well.
 

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