Bugaboo Cameleon - Dark Brown Standard Stroller

I have been using my bugaboo chameleon for two weeks. Today, after bundling my 17 pound 5 month old daughter into her snowsuit and loading her into her chameleon bassinet, I lifted the bassinet up to carry it outside to attach it to the carriage and the handle broke off from the bassinet. Specifically, the grayish white plastic spring attachment that allows the handle to slip on and off the bassinet broke. The handle half detached from the bassinet and she fell out sideways as a result. No, this was not the result of operator error. The plastic thingy broke and the handle fell off. I am belaboring this in order to warn other parents of the potential for injury as a result of product failure. I think that having a detachable handle is a great idea. It allows easy entry and exit from the bassinet. However, the plastic spring part that facilitates this failed. After contacting the store that I bought it from, the store owners called bugaboo. Bugaboo offered me a diaper bag as compensation. I dont want compensation, I want a safe reliable product. I would have preferred them to ask me to send them the part for analysis. I want to know that this product is safe. I hope this does not happen to anyone else. I am not confident about using this carriage. We will stroll in fear of future breakdowns from this day forth. I would not buy this product again. Bad bad bad!
UPDATE: A customer service rep called me and was very concerned about the handle breaking. She took the serial number and researched whether or not there were any apparent manufacturing or other issues with this batch of strollers. From what she could determine, it looks like (hopefully) this was an isolated incident. She sent me a new frame. Outstanding customer service and follow-up from bugaboo.