What a Shame

I asked around about the best brand of Multi-function printer/fax/scanner/copier to buy. Brother came in with good reviews.

I have an MFC 665CW. I am amazed at the awful software that Brother provided for running in the Mac environment. E.g. I have found spurious error messages that could not be cancelled; I had to restart. In my fairly expert opinion, Brother was and is not ready for the Mac market.

The setup is arcane. I gave up on 802.11g and just hooked the machine up with a USB cable. It prints OK. It faxes OK. It won't scan well -- certainly not with OS 10.4.9 as I write.

My attempts to use Brothers service line have been as ineffectual as they have been infuriating. I consider a 1.5 hour wait out of the realm of "good service". That was my first call. My second was only a 45 minute wait.

As things stand, I cannot use the 665CW for all of its functions. I don't know when I will.