9 out of 9 people found this review helpful.
Stay Away from these headsets! Please Read!
Date of Review: Nov 18, 2005
The Bottom Line: I do not recommend these headsets. Go Sennheiser instead!
A few years back I became a huge
advocate for the Bose QuietComfort
headphones that have been selling for $299.
Based on my original experience with these
headphones I posted a rather lengthy, positive
review concerning their quality in both sound
and workmanship.
I'd now like to take those words back.
It seems there is a defect in materials used
in these headphones that could plague other
owners in the years to come.
3-4 years after purchasing my QuiteComfort
headphones I noticed that the rubber earpiece
material is flaking away like mad.
Every time I wear the headset and take it
off, my face and ears are covered with black
residue from the shedding of the earpiece.
My face looks like it is covered with black ants.
Though these headsets are nearly 4 years old,
I haven't worn them much outside of travel.
Additionally, they have been kept in the
travel accessory bag included in the package.
What bothers me most about this is the fact
that despite countless mails I have sent to
Customer Service, Bose will not address this
problem.
While I understand the headsets are probably
out of warranty, this is a pretty major defect
in materials that most owners probably will not
realize until after the warranty expires.
As far as Bose is concerned, once your warranty
is up with them they could be concerned less with
what happens with their headsets.
For the price that Bose charges for these headsets,
I would expect this company to at least reply
to consumers who are reporting this problem and
offer suggestions on what can be done.
Many users across the Internet have warned members
about quality issues concerning Bose. I should have
stayed away from these headsets based on those
recommendations, but for some reason, the
QuietComfort still remains at the top of most
reviews dealing with noise-cancelling headsets.
All I can do at this point is warn people
to stay away from purchasing these headsets until
Bose shows that they have some sort of concern
towards complaints when their products go bad.
My apologies for recommending these headsets
to anyone that may experience the same problems
I am experiencing now or in the near future.
