Bosch Quality & Service is HORRIBLE

My Bosch dishwasher had a faulty main drain pump and leaked all over our hardwood kitchen floors, then dripped down into the basement, damaging the ceiling below & walls. I contacted Bosch about the problem and they were very polite as they promptly stalled for more than a year. THEN they pretended that Sears (where I bought the unit) was not authorized to work on the unit, and that they wouldn't cover any of the damage, even for the faulty drain pump.