Pros:
Great customer and technical support with same day response!
Cons:
The auto focus could be a little quicker, and the camera is white.
The Bottom Line:
The PTZ is a good camera at a great price, and 4XEM backs up their products with excellent customer service and support.
Overall Rating:
Author's Review
I have worked very closely with 4XEM while selling their cameras to my customers, and I have to say that I've never been more impressed working with a company. I haven't had a single product returned, except for someone that accidentally aimed their camera at the sun. Even though it was the customer's fault, 4XEM provided me and them with a replacement camera right away. To add, 4XEM customer service and technical support is top notch. They have helped me trouble shoot installation of cameras, and have even helped me structure surveillance solutions for my large customers. I have one customer that has installed 10 of these cameras!
The softare is SOOO easy to setup and use. I use my cameras for video conferencing and as a home surveillance system.
I have had other more expensive cameras like Sony and Canon in the past, and they are amazing cameras, but twice the price. You can't beat this camera for the price!
I also use their wireless version on the outside of my house, the IPCAMWLPTZ in an outdoor weather proof housing.
The signal of my wireless router which is located in my basement at the back of my house, penetrates three walls and a floor to reach the camera at the front of my house. Amazing!
I see another rating of this product, and it appears they may just be bitter over not receiving a refund because of their own mistake. Go buy yourself a camcorder, or spend a few extra thousand if you want to take pictures of the sunset! 4XEM has other high end cameras in their Enterprise line, maybe he should have purchased one of those! I saw a demo of one of these cameras, the E200DPV, and have never seen a better image.
This is a great camera at a great price from a company that stands behind their products.