LightingDirect.com

"I placed an order from lighting direct for lighting fixtured from Meyda Tiffany on 9/17/2011. Order total $288.00. I had a delivery date set in early October 2011, they pushed it out until November 2011, December 2011, two dates in January and now February 22, 2012. When I have called both companies they blame it on each other and at times, the Chinese company Meyda out sourses to. I have complained and gotten the run around. But, today Jessie(very professional) at Lightng direct has assured me she will e-mail me on Monday 2/13/2012 with a resolution. Lets see what happends! To Medya Tiffany, I do business with China too, pay your bill to then so they will ship my order, you have my money!!"

 I would not shop here again

I ordered 7 deck lights and a porch light from this outfit.  It took over 3 weeks to get the lights which then arrived without lightbulbs (which are supposed to come with them).

I called their customer service, which placed an order with the vendor (nothing in our order came from Lighting Direct.com).  The lightbulbs arrived today and I received 1 deck lightbulb and a huge porch lightbulb which will not fit the fixture.

I would never, ever, ever, never order from this place again.  Go elsewhere - you'll be happier. 

 I would not shop here again

Ordered a light expidited shipping that was "in stock".  Inventory was wrong, they don't stock any lights, all drop shipped.  Got an email that they were going to ship in 5 weeks.  I called to cancel.  After a long hold time I was told it would be cancelled within the next 24 hours.

24 hours later, no credit, still showed "sent to warehouse" on status.

Called back to customer service.  Rude lady handled the call said it took up to 48 hours.  I told her it could be reversed instantly if they charged instantly, she made a call and said I would have an email in the next few minutes showing the cancellation.  Still no email.  May have to have credit card company contest the charge as fraud since getting a refund is practically impossible with these guys, even if they don't have the product and haven't shipped it.

STAY AWAY!!

 I would not shop here again

LightingDirect offered product I needed at the best price I could find on the internet. Maybe they should change their name to "Lightning Direct" since they were very fast on delivery. Product shipped the same day as ordered. Product arrived packaged well and correctly matched advertised description. I can not think of anything they could have done better ... excellent company that I would not hesitate to do business with again.

 I would shop here again

Did not get the product I ordered. Lights where green instead of white. Asked fit he right lights to be sent and I was sent an email from the manufacturer which said all of their lights where tinted green in error.  Not my problem. I got the wrong lights and I need resolution.  Emailed customer service two and received no response. I will give them a day or two and then file a fraud claim with my CC company.

 I would not shop here again

Ordered three exterior lights --- being careful to order ones that were in stock.   Lights arrived in approximately four days, with plenty of emails about the order status and online package tracking.  One light arrived with a socket that was slightly bent and would not accept a bulb.  I was careful to save the original packing material, and installed the other two lights to make sure they were OK, and then phoned LightingDirect.com and asked about getting a replacement. The representative was very helpful, and a replacement light is on its way.

 I would shop here again

Appealing concept and site.  However, they apparently have an ongoing problem referred to in several other reviews:  their "In Stock" information is totally unrealiable.  I ordered 8 fixtures and their data showed they had 195 in stock.  12 days later, about the time I expected delivery, they emailed me that my order would be shipped in TWO MONTHS!!  The agent I spoke with apologized explaining that "their stock data really doesn't update"!!!  Furthermore, I posted this same comment in their customer review section.  Guess what, my review was never posted.  Now, several weeks later I get my credit card bill and find a $560 charge for the lights that I wont see for another 60 days!!  On top of that, some young lady in southern California tried to explain that charging for items that wouldn't even ship for 2 months "was not at all unusual".  Maybe in her small world, but not in mine.  I am through with these folks; beware.  I suggest you try LightingUniverse.

 I would not shop here again

Great price. Easy ordering. Fast delivery! I'm a happy customer.

 I would shop here again

Be warned - do not use Lighting Direct!!  I have had a teriible time with them after ordering a light fitting after seeing it on 60 Minute Makeover.  I can't believe the makers of the show would use such a cowboy company.  My light was ordered on 19 May and by 22 August it still has not arrived nor have I received a refund.  The excuses have been coming thick and fast, from the wrong colour being in stock to a company restructure taking place.  Although I have telephoned and e-mailed, I am now being ignored.  I am £114 out of pocket and still without the product.  Never again

 I would not shop here again

It took about 6 weeks to receive, which I thought was alittle long, The glass in the globes needed to be tightened when we received it. We purchased six of them, other than that they do look beautiful on the house.

 I would shop here again

Do not use this company. They took my money and never delivered the goods.  After a month of waiting for the goods and regular prompting phone calls I demanded to know why they had not sent them to me.  They claimed that the manufacturer was unable to make the delivery, I spoke to manufacturer directly and they said there was no problem with supply but would not say what the problem was except that it was not their end, the manufacturer  was  very happy to recommended another online shop.  I was promised my money back but 2 weeks later I am still waiting, they claim that it will take at least another 5-7 days to credit my card something that normally takes a day.  I am starting legal proceedings against them as they appear to have no intention of refunding the money.

 I would not shop here again

Overall I'm quite satisfied.  The lights were well priced, easy to order, and came on time.  I had to call customer service to replace a defective light and had no problems.  I didn't even have to wait on hold. 
The one annoyance I found is that the website indicates items as in stock when they are actually on backorder.  Even after this was pointed out, the "in stock" designation was never updated.

 I would shop here again

Product is beautiful. Shade is better than pictured. Just fine

 I would shop here again

If you are considering placing an order with this company,,,DONT, they make promises that are about as usefull as trying to store water in a colander.  Save your time, money & frustration and shop elsewhere.
This company never has any intention of delivering any goods, only of getting hold of your money.

 I would not shop here again

I was very satisfied with the products I purchased from you. I recieved the order in good time also. The quality of the products I purchased was great! Thank you.

 I would shop here again

Ordered two mirrors from these folks. After waiting almost two weeks for delivery, I contacted customer support. Every time I called them I got a different answer, "It was not shipped, we'll check and call you back, It was shipped today" Etc. I emailed them asking for a tracking number since they now told me it was shipped several days ago, they never replied. They finally sent me an email stating the item will be shipped in 3 months! I cancelled the order since I was getting fed up with the constant runaround.  I'll keep checking my credit card to see if they charged my account/gave me a refund. Hard to believe they are in good standing with the BBB.
Update. they promptly credited the account.

 I would not shop here again

I would think twice before ordering anything from Lighting Direct.  I found lighting that I wanted to order and called before I placed the order to ensure it was in stock.  I was told that there were 146 lights available so I placed the order,   Read full review...

 I would not shop here again

I bought a $400 ceiling lamp from LightingDirect, and when I received it 3 parts were missing. I called and was treated very cordially. I received the parts within 5 days and I am extremely happy with my purchase. I would certainly go to LightingDirect for any upscale lighting needs.

 I would shop here again

When what I ordered was not readily available, I cancelled the order prior to its being shipped.  But not only was it shipped anyhow, they shipped me two of the item  Lighting Direct admitted they had made a mistake and would pay for the return.  Again, they did it in twos, first FedEx then UPS arrived to pick up the items.  I tracked the return and provided Lighting Direct with return data.  They promised a refund but here I am two weeks later without a refund being sent to my credit card.  I am familiar with the speed of electronic signals (the speed of light but not Lighting Direct).  Throughout the ordeal, every agent has been totally agreeable but at the same time totally incompetent.

 I would not shop here again

Smooth process. Satisfied with product and service.

 I would shop here again

I ordered 3 bathroom vanity lights. As I unpacked them, I noticed the first light was crooked. I attempted to fill out a return form on their site - it's been purposely disabled I found out later by the company. I called and got a CSR - she explained   Read full review...

 I would not shop here again

good

 I would shop here again

I bought two separate pendant lights from them at very good prices. Shipping time was prompt. However, when I found it necessary to return an item, it took nearly a month to get my refund after they received the item I sent. That is unacceptable. How long does it take to electronically issue money back to Pay Pal??? Apparently too long. I'd recommend you buy from them but be sure of your purchase!

 I would shop here again

easy to reach, very friendly and helpful

 I would shop here again

Found lamps advertised on their site for $75, and ordered Even got confirmation order for both, with the $75 dollar/ea. price.

2 days later received a call from them, that THEY made a mistake, and that their actual(?) price was $171 each, but out of the goodness of their heart, they'd let me have them.

For an extra $40 each. Not exactly legal in CA, and complete BS to expect a customer to cover what they admitted was their mistake (Made twice...)

This kind of soft theft via "mistakes" demonstrates the absolute worst of E-commerce-

 I would not shop here again

I found Lighting Direct when I was looking for a better price on a fixture I had found on another web site. Lighting Direct's price did beat the competions' so I ordered it. It took significantly longer to receive this fixture than I anticipated. It didn't ship for at least 7-10 days and when I did receive it, it had rust damage. I immediately called in to make an exchange and I was supposed to receive information on returning the damaged fixture within a few days, but I haven't yet. Other companies I've dealt with have been much more efficient in delivering return information and in communicating generally. Lighting Direct has not automatically sent me shipping confirmations or tracking information, but will if it is requested. They have been prompt in responding to e-mail inquiries. Maybe my experience isn't typical -- I assume my fixture was more difficult to get out in a timely manner, but as this is the only experience I've had with them I can't be sure.

 I would not shop here again

Excellent prices for the four lights I purchased. The quality was good and they arrived in excellent condition. I would definitely use this web site again!

 I would shop here again

When I placed the order it would have been helpful to know if the item was in stock and when it was expected to ship.

 I would shop here again

Very good website layout and easy to navigate around. Excellent customer service, excellent and timely communication!

 I would shop here again

Unbelievably great!! I ordered my light, and two days later I received an email saying it had been shipped and 2 hours later it arrived in perfect condition. It is a beautiful light and I'm thrilled with the whole process. Thank you Thank you Thank you!!! Tanya Baumgart

 I would shop here again

Ggood price, great selection and web-site, prompt delivery

 I would shop here again

Easy to navigate website. Did a Google search and located a coupo for additional 10% off at checkout, making their great price even better.

 I would shop here again