ButterflyPhoto

Terrible.  I just called today because it's been 3 WEEKS and I had not recieved any shipping confirmation.  Waiting on hold for 1/2 hour to be told, "uh sorry - it shipped this morning" - yeah, right - more like you just threw it in a box when I called!  I won't be buying anything else from these jokers.

 I would not shop here again

This company provided terrible service and I would never use them again.   I ordered a camera online on 4/16 for my daughter's birthday on 4/25.   Because of the tight time frame, I chose expedited shipping.   They responded   Read full review...

 I would not shop here again

I thought I would add to all the mixed reviews with a good one. I ordered my new digital video camera on Thursday evening. About 20 minutes after I placed my online order, I called the company and told them that I had read about the bad reviews and wanted to make sure my order went through OK. They were very friendly and confirmed my order and that it was coming from the NJ warehouse instead of Ohio, so there would be less confusion. Monday morning, I received my camera from FedEx. Everything with the order was right and the camera works great! Again, use caution, but I think Butterfly Photo is a good online business

 I would shop here again

I buy an exceptional amount of products from web vendors for personal and professional use.  Years and years of experience are behind me.  Butterfly Photo obviously has less experiencing vending than myself purchasing, likely our pet Gerbil has   Read full review...

 I would not shop here again

Wish I would have read other reviews of this company.  Purchased a Canon 7d in December 2010 which I did receive after 2 weeks and felt there was something weird about it.  Nothing with the camera it was the packaging.  Everything appeared new but no warranty cards, no additional materials that are stated on the canon web site.  After making many phone calls to Butterfly Photo I got no where.  I wanted to swap the camera out for one that had the docs sealed thinking mine has been opened.  They wanted me to pay for the whole swap process which I thought was unacceptable.  They claim that manuals come up missing all the time because the fall out on the shipping belt.  Canon tells me that there warranty cards and manuals are in a sealed bag.  Search youtube you will find this is true (look for "unboxing" videos).  What happen I found out indirectly is that this company ships out gray market products which do not carry US warranty which is why all the docs where not there.  Stay away from these people.

 I would not shop here again

I ordered a camera for my wife on Jan 3. The saleman told me there would be no trouble getting it by Jan 7 as I was leaving the country. They did not even ship the camera until Jan 13. As a result I have no gift for my wife for her birthday.

 I would not shop here again

Their salesman was obnoxious, they broke repeated promises and failed to deliver the goods.
I ordered a camera from them two weeks before Christmas. The next Sunday, an obnoxious salesman called to sell me accessories at inflated prices; I agreed to buy a memory card at half his price, and pay for expedited shipping. A week later, they had not shipped the order; they said they would 'expedite the order to get it there by Christmas.' Christmas came and went, and they still hadn't shipped the order. I cancelled the order, and they refunded my money.
They've earned an F rating from the Better Business Bureau; see for yourself at http://newjersey.bbb.org/Find-Business-Reviews/

 I would not shop here again

I ordered a camera (canon powershot s95) from butterflyphoto.com as it offered the cheapest price and paid using paypal. Few hours after i received my order confirmation, i got an email from paypal saying i received a full refund from the website. No explanation. I contacted the website 3 times via email and their website (can't call since i am not in states, but i did ship to an US address). No response. Since my paypal was linked to my credit card, he refund had to go back to my credit card, and that took 5 days to clear. I could have bought the camera from elsewhere and had it shipped by christmas had it not been butterfly photo. If they had concerns with anything, they just shouldnt have accepted my payment in the first place. LOSERS.

 I would not shop here again

Don't buy from this website, or buyer beware for sure.  I tried to purchase a Canon 60d camera from them, their website made it appear like they had it in stock ready to ship.  I needed the camera in 5 days so I paid the 2-day shipping to get   Read full review...

 I would not shop here again

I ordered an LG 47" LED TV before Thanksgiving. The price was very good. That same day a service rep called me to verify the shipping address and offered me UPS shipping at a very affordable price. He also offered me additional warranty, which I   Read full review...

 I would not shop here again

First rate. Ordered a Sony camcorder. Price with free shipping and accessory package was right. Product just as expected. Fast shipping. Completely satisfied.

 I would shop here again

I decided to take a chance with Butterfly Photo because I'd save about a hundred dollars and I wasn't in any particular hurry to get my order.  I submitted 2 separate orders: 1) Canon Rebel T1i DSLR camera; and 2) Canon telephoto lens and Canon   Read full review...

 I would shop here again

I recently ordered a Canon 5D Mark II with a Canon EF 24-105mm f/4L IS USM Zoom Lens from Butterfly Photo.  I did receive an email requesting that I contact them, which I did.  They do try to sell you all kinds of things and when they think you will not buy any of their add-ons, they start lowering the price.  I have read the other reviews, so I was prepared for this. Each item they offered, I asked them how much and then said "No, I'm just going to stick with the camera I ordered."  All you have to do is say "no."  They are a bit pushy, but who cares?  I saved $200.  I haven't received the camera yet, but I did get the tracking information from UPS and it is in transit.  I'll update this post when I get the camera. 

 I would shop here again

Truly disappointed in Butterfly!  I ordered a Hoover SteamVac 4 weeks ago.  The site claimed there was available stock and my order would be shipped in 2-3 days.  I received a confirming email.  Ten days later, having received no   Read full review...

 I would not shop here again

Placed an order for a Plasma TV with Butterfly.  Used an American Express gift card for the purchase.  Butterfly e-mailed me that they could not verify the address.  Tried to call them on Friday and Sunday during their quoted business   Read full review...

 I would not shop here again

Total ripoff. Bait and switch. Cheaper camera but robbed me on accessories. I also purchased a 5 yr. warrenty. The camera quit working, I checked the warranty and the serial # on it was different than the camera they sent me. Don't buy a )&*^ thing from them.

 I would not shop here again

Placed order via phone with a friendly helpful rerepresentative.
Unbelieveably fast shipping.  Delivery personnel were extremely helpful and friendly.  The price of this large scale product was fantastic !!

 

 I would not shop here again

I ordered a Sony Handy-Cam XR500V and I was charged 30$ for 3 day shipping. After checking from butterfly site it says that for my camera in 30$ I should get next day shipping. They charged more to me just because I ordered from phone. They are fraud. They committed me that I will get camera on 31st Dec after tracking from ups it says that I will get camera on 6th Jan. they are fraud. They make false promises. I wanted to gift this camera to my father on New Year eve, they spoiled everything.

 I would not shop here again

REVISION January 6, 2010 - I just received a call from Butterfly Photo. I also notice that they left a couple of messages on my machine as well in trying to reach me. They were calling to appologize for the trouble I encountered (as noted   Read full review...

 I would shop here again

Scam.  Don't believe the fake reviews.  They try to upsell and won't just place your order.  Wish I had read more of these reviews before I placed my order.

 I would not shop here again

Regarding my order, order number BFW09121721, I quickly learned that this online merchant is just another NYC/NJ online scam.  You will never be able to buy the discounted item or items you think you are buying.  In order to complete your order they will force you to speak with a sales rep that will seem very kind and honorable at first, but every echange you have with them is all part of the scam.  They will force you to buy additional items to make up for the supposedly discounted purchase that you think you are making.  In the end, you either buy more items to make up for the discount, or they cancel your order.  PEOPLE NEED TO LEARN ONE BASIC THING:  DO NOT BUY FROM NYC/NJ ONLINE!!  PERIOD.

 I would not shop here again

I was told 7-10 business days from time of order, then was told 7-10 business days for shipping, of which it took them 4 business days to login the order. 

Was told I would get email confirmation, they had the wrong email, and told me they sent the email and had confirmation, they sent it.  Did not give a rats behind that it was not my email address!

Tried to login online could not, they told me it was difficulties on there end.  It was not it was a bad email address!

Told me it would be delivered next day, gave me information regarding the shipping company, and of course they had the wrong email address and a bad address, and because of this it will now take 3 more days to deliver.  Give me a freaking break.

Over all very disapointed with the entire NJ attitude!  Would not reccomend.

 I would not shop here again

The situation described below has been rectified through Danny at Butterfly as of 11/25/09. He was instrumental to sending me a warranty coverage for 5 years and I have thanked him for that. I am told that Butterfly is trying very hard to prevent things   Read full review...

 I would shop here again

Horrible experience. I purchased a camera from this company as a gift for my husband on our first anniversary. It was supposed to be a surprise however, Butterfly photo decided to call my house repeatedly to try and sell me (extra batteries, a camera case, and an extended warranty) and my husband answered their phone calls and put two and two together. This company has questionable business practices and for that reason I probably will never do business with them again.

 I would not shop here again

Purchased a 40" Samsung LCD Series 6 TV from Butterfly Photo. I am very satisfied with the service they provided, especially since my bank refused to make the payment despite the fact that I had plenty of money in my account. I have since switched banks. Because of my bank I was forced to contact Butterfly Photo multiple times to get the order pushed through. I got friendly personal service, did not have to deal with multiple agents, and was never lied to. The TV arrived after the bank issue was ironed out in perfect condition, no dead pixels affecting the visible image, no scratches, and no other problems that could come up because of packing. They packed it up well in another box with an excessive amount of packing air pillows.

 I would shop here again

I ordered a camera from them a week ago and placed an order with another company for all the accessories. Since then, I have received three phone calls from them trying to sell me more stuff and then this morning they call again to say they haven't shipped the camera yet--even though I paid for 3-5 day shipping and have repeatedly stressed how important it is I get the camera by this Friday for an upcoming trip. All the accessories from the other company arrived today, no problem. I finally just told them to cancel the order to which I received a very indignant response. I stongly encourage others to buy from another company (B&H Photo, Reef Photo, Amazon) unless you like being inundated with sales calls and don't care about if/when your order arrives.

 I would not shop here again

I placed an order for a $2,000 plasma HD television set with Butterfly Photo. The unit I wished was “in stock” according to their web site, and “in stock” was confirmed by a telephone call to the company. I would receive the TV in   Read full review...

 I would not shop here again

After receiving my Bang & Olufsen headphones I realized they were extremely uncomfortable and decided to return them. After calling customer service, I was informed that headphones were not returnable ("they were like lingerie or underwear and had already been 'worn'") and that all of this was on their website and I was pretty much out of luck.

I reviewed Butterflyphoto's return policy as posted on Amazon (the portal I used to place my order) and NO MENTION is made that headphones are not returnable. After jacking around with the customer service rep, she finally gave me the return authorization but informed me I would be paying a 15% re-stocking fee. And pretty much left me feeling like I should be grateful for what I got ("thank you sir! May I have another?").

After receiving the returned headphones (signed for on Aug 7) it took until August 28 for my credit card to receive the credit.

After reading some of the other reviews I've seen, I wish I would've checked them more thorougly before placing my order. But I now consider their 15% re-stocking fee to be the price of my education: NEVER buy anything from Butterflyphoto.com.

 I would not shop here again

I ordered a Nikon D90 on a Monday and received it on a Thursday. Packing was a little on the light side for a high end camera. I love the D90 and will buy from Butterfly Photo again.

 I would shop here again

Ordered a camera on Sunday, June 28.  When I checked the status of the order on June 30, it had been CANCELLED with no notification to me at all as to why the order was cancelled.  I have excellent credit so I know that's not the problem.  I will NEVER use this company and NEVER recommend it to anyone, ever!  HORRIBLE customer service!

 I would not shop here again

I tried to order an $1100 camera lens that said it was In Stock, however it has been back ordered for a week. With my item STILL on back order, their website is still lying with an in-stock advertisement. All they would offer me was an apology for lying and an offer to upgrade my shipping whenever it finally arrives at their warehouse. Buyer Beware!

 I would not shop here again

Butterfly Photo is not just for photo equipment.  We ordered a Weber Summit Grill on Friday, June 19th, with an expected delivery date of 8 to 10 days.  We tracked the order and it left the facility in New Jersey the day we placed the order, was in Ohio 2 days later and arrived in Chicago on Monday.  We were personally called to set up delivery and it was delivered, at no shipping costs, on Tuesday, June 23rd, 4 days after placing the order.   The order was 100% correct and was delivered in record time.  I did a lot of searching and the cost of the grill was the best on the Internet.  Thanks to all involved in processing the order and delivering it.  A special thanks to Justin, who took my order.  He never pushed me to have it shipped at a faster speed for $199.00.  I didn't have to pay that fee and got it fast anyway!!  It's amazing how something that weighs over 200 lbs can be shipped for free.  I would definitely order from them again and tell all my friends.  Thanks Butterfly Photo.

 I would shop here again

I have not recieved my order yet, It has been two weeks since I bought the Plasma TV and I don't have a tracking number or any update on whats going on. Everythime I call them I just hear one thing, we are shipping the order tomorrow and that day never comes.

For you information, LCDTV's and Butteryflyphoto are both the same. I heard bad reviews about Butterfly Photo and hence decided to go with LCDTV's but later when I see my credit card statement, I see Butterfly photo on it. Also, when the customer service for LCDTV's do not answer the call it goes to Butterfly Photo.
I don't appreciate the way they provide customer service as well. I doubt if the products are genuine. I shouldn't have bought my TV here. It is always better to go to Best Buy or some reputed store even though they are expensive. Atleast you know what you are getting and the quality of it. I will not recommend this site to anyone and I wish I can cancel my order.

 I would not shop here again

On 4/12/09, I place an order with Butterfly Photo for a Black Olympus Stylus 8000. I chose their free shipping method which was 5-7 business days. I received the camera on 4/16/09. I realized that the camera was the wrong color the same day. Upon further   Read full review...

 I would not shop here again

I was seriously going to purchase more than 1500 dollars worth of camcorder equipment plus accessories after reading all these so-called ratings.  Then I wrote to Butterfly to enquire about whether the merchandize can arrive on time in CA, since we've a 2-night stopover the city before departing.  The first response I got was "we don't accept international card payment, & please call our billing dept. to assist..."

Can't this so-called "high rating" company just answer the question if they can deliver on time, then talk about payment?!  Am abit curious about their level of professionalism & customer service, where they could have proposed alternative payment method since we're in town.  And we could have paid cash if warranted. 

I think those worked in customer service in Butterfly Photo need to be trained in consumer value proposition (i.e. tactful, provide sound advice, give good payment options, etc.).  After all, it'd be a windfall that you've somebody out there that just showed up to your store & prepared to make significant purchases.  In the end, we went to a retail shop & paid slightly higher price, but with great customer service!

 I would not shop here again

I purchased a projector with a three year warranty from Butterfly Photo. The bulb went out, so I called the company. They said that they weren't the same company, even though they have the same NAME and same PHONE NUMBER. I think this is ridiculous, and horrible planning and customer service. I would HIGHLY suggest using a different, more reliable company for your electronic purchases, especially if you want a valid warranty!

 I would not shop here again

Customer service clearly implied they did not want my business.  After finding a digital camera I was interested in purchasing online at www.butterflyphoto.com, I called their customer service line to clear up some unclear information on the website   Read full review...

 I would not shop here again

Butterfly Photo sold a warranty though repairtech and then in the 4th year of my warranty, Repairtech went under, my camera broke and I was stuck fixing it out of pocket while ButterflyPhoto didn't even seem to care.  They did seem to care to help the hundreds of customers who bought warranty's that they sold them brushing it off as "not their problem".  BEWARE of a company that doesn't care about their customers after they get their money.

 I would not shop here again

I live on the west coast, and I have bought two new televisions from Butterfly.  Both had free shipping.  The first came pretty quickly via airmail.  The second came overland in about two weeks.  I am very satisfied with both products.

 I would shop here again

Be really careful shopping here. These guys will sell you goods and now use the economic standings in the country to hide behind no responsibility for what they have sold. In fact anything bought prior to August 2008 is being said to not have anything to   Read full review...

 I would not shop here again