BiggSports

Said item would ship in 1-2 days. On day 4 customer service said it was shipping that day. At midnight I got an email stating order was cancelled with no explanation. B-Day gift down the drain. HORRIBLE!! NEVER AGAIN

 I would not shop here again

I'm happy overall with my experience.  I received the items 11 days after I ordered them.  Communication from the company needs to be better.  After an initial email saying the order was placed I still hadn't heard anything for a week.  I emailed customer service and never got a response.  I got a notification the next business day that they had been shipped. The items ordered were just as expected and I couldn't find these items anywhere else. 

 I would shop here again

I had ordered 3 items for Christmas, on 12-3-10. Received a confirming order in my email. As of 12-21, I had not received any of the items. Went back to their website and sent 3 separate emails inquiring about the status of order. After submitting emails, a note pops up stating "someone from customer service will be contacting you shortly". I have yet to get any type of reply.Calling their 800 number puts you on hold for awhile, and gives you the ONLY option of leaving a message. No calls returned, no email replys, no live person to talk to. I can't get ANYONE from this company to respond.
Lo' and Behold I did receive one of three items on December 23.
The packing slip simply stated item enclosed, but no additional info on the 2 other items. It did not state that they were back-ordered, canceled, or to be shipped soon.

It is now December 29, 2010. I have place additional phone calls, emails, and have received no response, nor received the remaining 2 items. I should add that BiggSports charged my credit card in full, a few days after the order was placed.

 I would not shop here again

The quality of the items purchased was average (many others sell the same exact items), but the customer service was incredibly weak.  I did not receive a tracking number for the goods and left two voicemails and still never received.  The items ended up missing the date of the party.  When was finally able to get ahold of customer service they were unapologetic.   I would not recommend buying from them and instead would go with a more reputable company.

 I would not shop here again

I purchased a blue Penn State umbrella via the website. I received a WHITE one. I emailed customer service 5 days ago and have not heard back yet. My main concern is that I passed up the same product from another site that was 25.o0 cheaper just so I could get a BLUE umbrella. So when it came white I felt cheated. The delivery was great, and if it were the right color I would have been pleased.

 I would not shop here again

I love biggsports! They have to best customer service I have ever experienced!  Danielle(the head of customer service) went out of her way to make sure that I got what I ordered by the time I needed it.  I was not thinking that the 1-3 days was buisiness days(even though it clearly stated so), and I also didn't think about the fact that they had to ship it clear across the country. She explained to me how things worked, and that she would do everything she could to get it to me in time for my son's birthday.  It showed up the day of the party, and that was good for me.

AMAZING SIMPLY AMAZING!

 I would shop here again

quick and easy transaction

 I would shop here again

never received a shipping date or tracking number. called 800 number to inquire said they would call me back with an answer but never did. package just finally arrived.

 I would shop here again

I was impressed with the speed at which I received my order. I have not opened the box, as it is a gift, but I hope the order is as perfect as its delivery.

 I would shop here again

very good, fast shipping

 I would shop here again

I was searching for a "different" grill cover. Most of the ones I saw were simply blue with the circular Red Sox logo. BiggSports had the best price on the Jersey-style one. I was happy with the quality of the grill cover. Now if only you guys had a Boston Bruins Jersey-Style Grill Cover, our lives would be complete!! :)

 I would shop here again

have not received material or status in 10 days, was told I would get est. ship date in 1 week so I could arrange to be home for delivery.....just sent an e-mail today requesting status....

 I would shop here again

It was a great experience

 I would shop here again

I ordered a hammock and the money was deducted from my account before they knew that they had it which they didn't. I never recieved it because it was out of stock.

 I would not shop here again

Order was a gift. Ordered product on a Tuesday evening. Requested (and paid additional for) two day shipping to ensure delivery by Friday. Order did not ship until Thursday, delaying delivery until Monday.

 I would not shop here again

Excellent shopping experience - website very easy to navigate and has an awesome selection.

 I would shop here again

Very Satisfied with results.

 I would shop here again

Very good

 I would shop here again

everything thing was fine and i would and have already recommended friends to shop here

 I would shop here again

I received exactly what I thought I wanted and received it very quickly. Entire transaction was smooth.

 I would shop here again

I have never had a worse experince. I bought a purse, on the 3rd of febuary. I didn't get it until the 20th!! I e-mailed with no response and also tried to call the costumer service number...but all I got was a voice mail, so I left my info, and had no response!! I e-mailed again, telling them they had two days to respond or I was cancelling my order. I recieved an e-mail stating they didn't know why it didn't ship! I got the purse the next day. I feel they should have given me a discount or free shipping!! I will NEVER buy from this company again! I would think that they would handle these problems with fast action.

 I would not shop here again

Everything was fine.

 I would shop here again

I received what I ordered in a timely fashion and really am happy with it. Thanks.

 I would shop here again

easy

 I would shop here again

I placed an order on November 11, and have yet to receive it (today is 11/21). There is no tracking data provided. The shipping info for the product says it should have gone out in 1 to 3 days.

 I would shop here again

Had exactly what I was looking for, got it to me faster than I expected.

 I would shop here again

It was good.

 I would shop here again

I have not received my purchase Confirmation No: C42985557D Invoice No: 14312, which was ordered on October 29th. I am also unsure of what question meant. Do I have to make a phone call or mail in form to complete my purchase?

 I would shop here again

The store had a lot of great sports items and I would consider buying from the store again.

 I would shop here again

One of the bobble heads was sold out, but went through as if it wasn't. Then on the email saying it had been shipped, it wasn't there. It would have been nice to include that it was sold out in that email.

 I would shop here again

Thanks for the great customer service Joe! Your the best!

 I would shop here again

Easy and efficient.

 I would shop here again

I ordered 3 santa nfl hats and paid for the 2 day shipping so I would have them in time. I completed my order and it said it was on the way, later I received an email that said I was only getting two of the hats but they had given me my money back for the other one. Thats not the point I would not have ordered from them if they did not have all three hats. I paid extra for the shipping and then I had to turn around and find another site to get the third hat from. I called the shop and asked to have the manager who is Joe Biggs call me so we could talk about the way this was handled, I have never heard form them. If this is how you do business Im sure people need to know. I asked for a refund and they said no problem but not on the shipping, so no instead of spending $28 on shipping for three hats I had to spend $53, to get it from another site is that fair? I will never order from them and I will tell all my friend about this site and how I was treated.

 I would not shop here again

I needed a gift in a pinch and found our site. Since time was short, I was able to find exactly what I wanted in just a matter of minutes and had it purchased in no time. I received it on time and in perfect condition. I look forward to shopping with BigSports again in the future!

 I would shop here again

Didn't receive notice this item was on backorder and still haven't received the order to date. Will be checking credit card to make sure we haven't been charged and if item doesn't ship this week , we will cancel order and buy item elsewhere.

 I would not shop here again

great service will shop again

 I would shop here again

Great communication. Great product. Would be nice for them to provide a shipping tracker for the item.

 I would shop here again

ok

 I would shop here again

Tracking prvided did not allow me to track the shipments.

 I would shop here again

good

 I would shop here again