Vitamin Shoppe

After receiving a discount coupon I placed an online order with Vitamin Shoppe. They did not give me the appropriate discount so I contacted customer service four times, without any response whatsoever!

I called the CEO who promised resolution, but nothing happened. If that is the case, what else could I do? Terrible attitude and terrible customer service.

Regardless of the product quality, no customer service = terrible service. I would never recommend or buy from this company!

 I would not shop here again

I have recently been battling a reoccurring case of MRSA which is basically a super bug that used to be contained to hospitals, jail cells, and athletic locker rooms. Now, it seems to be everywhere. I was in none of those places yet here I am, on round   Read full review...

 I would shop here again

I placed an order online for a neem oil on march 23.(I was told that if I place the order at store, since they were out, it would take them two weeks to get the Oil and if I order online(and pay for the shipping myself) I will get it faster.) so I   Read full review...

 I would not shop here again

I have shopped at Vitamin Shoppe for years without any problems. But the first time I decided to order something from their website, it was a disaster. Late one night I inadvertently order the wrong product (the listings are confusing) and tried to cancel the order. Found out that IT IS IMPOSSIBLE. Once you've placed the order, there is no going back. So I called them the next morning the minute the call center opened, and they told me, basically, tough luck, they could not change the order. Most websites have a "cooling off" period in case people make mistakes, so you can go back in and fix mistakes in your order. This one doesn't. 

 I would not shop here again

the items came very quickly and they did respond to my complaint within 2 days, but fundamentally watch out! Free shipping ONLY applies to US and territories, I paid $48 for my $100 order to be shipped to the UK, then had to pay $80 tp the UPS man in cash when it arrived at my door for some sort of taxes.
If you are not in the US, don't buy from this site, the shipping costs more than the products!

 I would not shop here again

Worst company ever!! Order took waayyy too long to get here, 14 total days. Sent packages to wrong address, then blamed me for entering wrong address at order form. I will never purchase from them again!

 I would not shop here again

The Vitamin Shoppe at www.vitaminshoppe.com is a great place to get vitamins, supplements and chemical-free or organic beauty products. I first became aware of this website while shopping for difficult-to-find items on Amazon.com. They support The   Read full review...

 I would shop here again

After attempting to order with vitaminshoppe.com, I recommend finding an alternate web-based source for your supplements! When I placed my order I received an email that said I would be receiving an email with tracking information shortly (by the   Read full review...

 I would not shop here again

Extremely poor service. Claim on website products are in stock, they aren't. Claim free shipping, then they charge you. 10 minute wait time for customer service, to tell you they won't do a thing to help you out.

 I would not shop here again

False advertising! Vitamin Shoppe promises free shipping on orders over $99 dollars. This advertisement appears on both their Amazon storefront and their regular website. It is even explained in detail from clicking the ad on Amazon that this is an   Read full review...

 I would not shop here again

Vitamin Shoppe overcharged my debit card by over two hundred dollars. I have been waiting a week and it's still not fixed. Every time I call to speak to customer service it takes at least 30 min on hold if your lucky to talk to a customer service rep.   Read full review...

 I would not shop here again

Canadian and International Buyers BEWARE!
I live in Canada and even after paying $20 shipping & handling, I was charged an additional $21.00 upon delivery to UPS.
This is ridiculous. My order was a small package of 3 items and cost only $62.00 and I had to end up paying $41 for shipping!!
IF you do not live in the US , do not order from here!
I have also heard of other people having the same experience!

 I would not shop here again

I just received my order from the VitaminShoppe and I couldn't be happier. Everything arrived in perfect condition and nothing is old like I feared "ordering vitamins online?" All together a very good experience. Would highly recommend!!!

 I would shop here again

Learning about products very good. Excellent and easy order and check out. Thnaks.

 I would shop here again

Easy shopping experience

 I would shop here again

All the service we have had with Vitamin Shoppe has been excellent and fast and the items we order arrive in great packing. Thanks Vitamin Shoppe

 I would shop here again

WE are very Satisfied

 I would shop here again

Took longer to receive than other places I've shopped. Also, would have preferred to know that one of the items I order was not available immediately.

 I would shop here again

In the last year I ordered three times and everything was on time.

 I would shop here again

Good service

 I would shop here again

No problems except whwere to enter coupon code for free shipping was confusing.

 I would shop here again

Some of the products I wanted to purchase did NOT have adequate information available to compare them (i.e., ingredients, amounts, sources, etc) and so I was able to purchase only those products I was already familiar with. Full information should be available on ALL products offered. (The photos of labels are too small to read.) Also, the lid on the coconut oil jar was very, very loose and the inner seal was not tight enough to prevent leaking when the oil liquified at higher temperatures. There was evidence that oil had leaked into the box, packing materials and packing slip (soaked). Please have your packers check that lids are tight and perhaps tape them shut to prevent loosening in transit.

 I would shop here again

wide selection of products, great prices, fast shipping, and really good bonus points program, too

 I would shop here again

Eveything ordered has been received and has arrived quickly and in good condition!

 I would shop here again

Vitamin Shoppe has a great selection and good prices. However, their website is very hard to use. Once you put an item in your cart and hit "continue shopping" you are not returned to where you were but back to the Home page and you must start all over again. That is a pain!

 I would shop here again

website is easy to find what I needed, wide range of products & merchandise came quickly and in good condition.

 I would shop here again

FREE SHIPPING????

 I would shop here again

I placed the order in early August. I opted for the free shipping, which takes some time. I received an E Mail saying that one item in my four item order was backordered, but would be in their warehouse on the 22nd. I received three items. They were in good condition, but the box was badly dented. They really need to use stronger shipping boxes. On the 22nd I called about the 4th item, and was told that it was coming in on the 29th, and that I might not receive it for up to 10 days later. As I was planning to go on vacation during that time, I was obliged to cancel the item.

 I would shop here again

They had just about everything I was looking for at a better price than I was paying, and a variety of brands

 I would shop here again

Good Service, better than expected

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It's always been a positive experience.

 I would shop here again

Terrific to buy from! Very pleased with the service.

 I would shop here again

great

 I would shop here again

I have shopped at the Vitamin Shoppe website for many years and have been more than satisfied. The website has always been, and still is easy to navigate, to find what your looking for.It is always a very pleasant experience, shopping at the Vitamin Shoppe website.

 I would shop here again

great

 I would shop here again

I am really disapointed in the time of delivery and the shredded boxes that I have recieved. I have researched to find new outlets to recieve the products that I need. I probably will not order from you again. Free shipping should not mean 3 week shipping and you should provide expediated shipping for those whom need it.

 I would not shop here again

The store and products are wonderful. The "free shipping" e-mails offers are terrible. Several times, including this order, I receive an e-mail offering free shipping if I enter a "code number" I complete the process, enter the "free" shipping code and am then charged for shipping. I then call customer service, wait for an agent, who tells me EVERY time - we are having some problems with computer -- will refund shipping. The shipping is refunded or not charged. It is quite frustrating to go through this experience so frequently with the Vitamin Shoppe!!

 I would shop here again

Items were on sale. Received items in a timely manner.

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I always receive great prices and fast delivery.

 I would shop here again

I've been shopping with Vitamin Shopper for a while. However, just recently the service have been slow. Last week I received a box, empty, without the product. Some of the products I ordered are backlogged (this I understand). But the empty box (I don't know what is happening).

 I would shop here again