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Every thing was excellent. I thought I... by FactoryDirect 2you.com Shopper, February 4, 2012
Every thing was excellent. I thought I would receive a fee cookbook since my order was over $125.00. When I called to inquire about this, I was told I should have made a selection online on the site. I had not noticed this at the time of order. I called and am hoping LeCreuset will still send the cookbook.  I would shop here again	Overall Rating:

Convienient by FactoryDirect 2you.com Shopper, December 19, 2011
Convienient  I would shop here again	Overall Rating:

better than expected experience! by FactoryDirect 2you.com Shopper, October 2, 2011
better than expected experience!  I would shop here again	Overall Rating:

Great Site - lots of merchants and... by FactoryDirect 2you.com Shopper, September 14, 2011
Great Site - lots of merchants and great prices  I would shop here again	Overall Rating:

GOOD by FactoryDirect 2you.com Shopper, May 11, 2011
GOOD  I would shop here again	Overall Rating:

Having never shopped at Factory Direct... by FactoryDirect 2you.com Shopper, May 7, 2011
Having never shopped at Factory Direct 2 You, I was a little apprehensive. So I was very relieved to receive an e-mail within a day of my order saying the item had been shopped, including a tracking number.  I would shop here again	Overall Rating:

Salt grinder arrived with a broken... by FactoryDirect 2you.com Shopper, April 7, 2011
Salt grinder arrived with a broken base. Immediately called merchant who shipped replacement that same day along with prepaid return label. Great customer service!  I would shop here again	Overall Rating:

Easy and satisfactory by FactoryDirect 2you.com Shopper, March 7, 2011
Easy and satisfactory  I would shop here again	Overall Rating:

Everything was handled in a... by FactoryDirect 2you.com Shopper, February 11, 2011
Everything was handled in a professional manner. Thank You!  I would shop here again	Overall Rating:

It was nice to be able to purchase an... by FactoryDirect 2you.com Shopper, November 11, 2010
It was nice to be able to purchase an appliance that suited our space requirements. Rather costly though, at 325.00 as compared to the 200.00 price tags for same capacity items, albeit with different outside dimensions. There are a couple of dents on the outside frame of the freezer, but it is obviously not worth refusing the item. The damage probably occurred during shipping. Overall we're happy with the purchase, except for the cost! :) Thank you  I would shop here again	Overall Rating:

Very pleased with this company by hubie1966, August 21, 2009
The items were exactly as described and it shipped unbelievably fast. It was packed well and the items (ceramic crocks) were totally intact when they arrived. I'm very pleased with this company and I will order from them in the future.  I would shop here again	Overall Rating: Customer Service: On-Time Delivery:

Fraudulent by cbus, December 16, 2008
Fraudulent.  Despite listing item as in stock, they didn't even have access to item.  Customer service telephone hours are apparently only in afternoon.  The charged my card within hours so I thought the transaction had gone through.  A week later after I finally chased them down they can't deliver on an in stock item.  By then shipping deadlines for christmas had passed. Worst online buying experience ever, stay away.  I would not shop here again	Overall Rating: Customer Service: On-Time Delivery:

A complete waste of time by supershopper91, October 17, 2007
I waited FIVE months and never received an item that was listed as "in stock" at the time I ordered. After two months of waiting, I called Factory Direct which promised to call me back with the status of the backorder but NEVER did. Three months later I gave up and ordered the item from Witbecks at an equally discounted price and received the item in just a week. Factory Direct's service is so poor that it should not even be listed on this shopping site. DON'T WASTE YOUR TIME  I would not shop here again	Overall Rating: Customer Service: On-Time Delivery:

still waiting for merchandise. by FactoryDirect 2you.com Shopper, April 27, 2006
still waiting for merchandise.  I would not shop here again	Overall Rating:

The seller handled my order in a very... by FactoryDirect 2you.com Shopper, December 28, 2005
The seller handled my order in a very professional manner. There was a problem with my credit card; however, once the issue was cleared my order was shipped promptly. The entire contents of my order was as advertised. I am very happy with this transaction.  I would shop here again	Overall Rating:

Professional service with a personal... by FactoryDirect 2you.com Shopper, December 3, 2005
Professional service with a personal touch.  I would shop here again	Overall Rating:

Best price, easy to use website, on... by FactoryDirect 2you.com Shopper, September 4, 2005
Best price, easy to use website, on time delivery. What else do we ask for?  I would shop here again	Overall Rating: On-Time Delivery:

odering was easy and was shipped out... by FactoryDirect 2you.com Shopper, July 7, 2005
odering was easy and was shipped out promply  I would shop here again	Overall Rating: Customer Service: On-Time Delivery:

paid for faster delivery, and a problem... by FactoryDirect 2you.com Shopper, April 28, 2005
paid for faster delivery, and a problem occurred, but I was given BACK the Xtra $$. All was fine, thank you mucho!  I would shop here again	Overall Rating: Customer Service: On-Time Delivery:

Best Buy salesperson Bashir was helpful... by FactoryDirect 2you.com Shopper, April 27, 2005
Best Buy salesperson Bashir was helpful and knowledgeable.  I would shop here again	Overall Rating: Customer Service: On-Time Delivery:

Smooth shopping, order entry, tracking... by FactoryDirect 2you.com Shopper, April 19, 2005
Smooth shopping, order entry, tracking information and very timely receipt of order.  I would shop here again	Overall Rating: On-Time Delivery:

Website indicated various ways of... by FactoryDirect 2you.com Shopper, April 7, 2005
Website indicated various ways of getting the "free delivery" of product. Later on, however, received information indicating that my choice was not acceptable and I had to wait much longer to receive it using their regular free delivery. Website whould have been much clear about the free delivery policy to avoid customer having false hopes or feeling deceived  I would shop here again	Overall Rating: On-Time Delivery:

Had no problems with them. This was... by FactoryDirect 2you.com Shopper, April 6, 2005
Had no problems with them. This was the first time I used them. Not too sure of there address, as they sent it to me via e-mail.  I would shop here again	Overall Rating: Customer Service: On-Time Delivery:

i would shop here again. i found alot... by FactoryDirect 2you.com Shopper, March 11, 2005
i would shop here again. i found alot of new products online.  I would not shop here again	Overall Rating: Customer Service: On-Time Delivery:

Easy to use web site, good receipt and... by FactoryDirect 2you.com Shopper, February 12, 2005
Easy to use web site, good receipt and confirmation, but no other communication as to estimate of time of arrival of order.  I would not shop here again	Overall Rating: On-Time Delivery:

The experience was excellent and I... by FactoryDirect 2you.com Shopper, January 24, 2005
The experience was excellent and I would order from FactoryDirect2 again.  I would shop here again	Overall Rating: On-Time Delivery:

Unable to track this order with... by FactoryDirect 2you.com Shopper, November 24, 2004
Unable to track this order with information given. Tracking number was basically useless.  I would shop here again	Overall Rating: On-Time Delivery:

Terrible, nerve wrecking by chrapt, July 6, 2004
Terrible , nerve wrecking experience. They promised me one product and sent another. When I returned it they credited me with only 75% of what I paid. While I was complaining : they were hanging up the phone or did not return my phone calls.  I would not shop here again	Overall Rating: Customer Service: On-Time Delivery:

very convenient shopping experience.... by Factory Direct2you.com Shopper, April 17, 2004
very convenient shopping experience. put an order, then it comes by delivery. you've got your stuff!  I would shop here again	Overall Rating: Customer Service: On-Time Delivery:

There was a mistake on the website so... by Factory Direct2you.com Shopper, April 6, 2004
There was a mistake on the website so I'm unable to get my product until June when Samsonite starts sending it out again. :( On the plus side, since they messed up I got a full refund easily & they had excellent customer service. Also, I didn't have to pay to ship it back or anything crazy like that. So I would definitely shop w/them again since they seem to believe that the customer comes first & are willing to admit and fix and mistakes they made. Thumbs up!  I would shop here again	Overall Rating: Customer Service: On-Time Delivery:

Very fast and great selection. Prices... by Factory Direct2you.com Shopper, April 5, 2004
Very fast and great selection. Prices are great.  I would shop here again	Overall Rating: On-Time Delivery:

good service - products arrived before... by Factory Direct2you.com Shopper, April 3, 2004
good service - products arrived before I thought of tracking  I would shop here again	Overall Rating: On-Time Delivery:

my only complaint was that UPS did not... by Factory Direct2you.com Shopper, April 3, 2004
my only complaint was that UPS did not deliver the product I ordered to my home, it was delivered to one of my neighbors  I would shop here again	Overall Rating: Customer Service: On-Time Delivery:

They had the item I was looking for and... by Factory Direct2you.com Shopper, March 31, 2004
They had the item I was looking for and at the best price.  I would shop here again	Overall Rating: On-Time Delivery:

there initially was a problem with... by Factory Direct2you.com Shopper, March 30, 2004
there initially was a problem with order ( not the fault of fac. dir. ) The customer service rep. was extremely helpful and nice. I appreciate it.  I would shop here again	Overall Rating: Customer Service: On-Time Delivery:

A skillet arrived the first time with a... by Factory Direct2you.com Shopper, March 29, 2004
A skillet arrived the first time with a defect on the bottom of the pan. The company quickly and willingly sent a replacement. The replacement was in horrible condition (scratched, bent...). Now I can't get a replacement until more come in. My suggestion to the company was to INSPECT the next skillet before they send it to me so we can quit sending skillets back and forth. I have two defective skillets in my possession which, in reality, leaves me with no skillet.  I would not shop here again	Overall Rating: Customer Service: On-Time Delivery:

They were out of stock and didn't tell... by Factory Direct2you.com Shopper, March 29, 2004
They were out of stock and didn't tell me until I asked Them where my order was.  I would not shop here again	Overall Rating: Customer Service: On-Time Delivery:

I feel I was misslead about the length... by Factory Direct2you.com Shopper, March 29, 2004
I feel I was misslead about the length of time it would take to recieve the order.  I would shop here again	Overall Rating: Customer Service: On-Time Delivery:

It was a problem free experience. No... by Factory Direct2you.com Shopper, March 28, 2004
It was a problem free experience. No further comments are required. It is annoying to be told how many words to submit in the comments section of this survey!!!  I would shop here again	Overall Rating: Customer Service: On-Time Delivery:

The website was easy to navigate, and... by Factory Direct2you.com Shopper, March 27, 2004
The website was easy to navigate, and the prices and all the freebies were great. I would definitely shop there again for all-clad cookware.  I would shop here again	Overall Rating: On-Time Delivery: