AJ Madison

We would highly recommend AJ Madison to anyone anywhere. We ordered our appliances from them. There was a slight snafu which they immediately corrected. The appliances were every bit as good as advertised. Delivery was as promised. They were very courteous and helpful from beginning to end. We will definitely shop with them again.
Online stores could take lessons from AJ Madison.

 I would shop here again

I can't say enough good things about AJ Madison. I price shopped our appliances for our kitchen and no won had better prices than them. I bought a refrigerator, stove, microwave and dishwasher for our new house. The appliances were delivered and put in a garage as our house was not ready. When we unpacked the refrigerator over a month later, there were two small dents in the doors. I contacted them as I was supposed to inspect the products after receiving them but I did not want to take the packing material off because they were going to be moved to another location. They are now  sending me two new doors and told me to contact them when I receive them so they can have someone come out and install them. No questions asked. Wow. Never had customer service like this ever before. Amazing. I would definitely recommend that you buy your appliances from you. Can't be beat in price or customer service.

 I would shop here again

Don’t be fooled by the five star review.  Read the one star and two star review and they are true.  The product description is so tricky and miss leading.  They made you think the price is cheap, but many accessories are not included. For example, we purchased a range hood for $379.  In the product description, it never mentions that non-duct recirculation kit is not included.  However, it mentions the lamps are not included.  The description is to trick people.  I received a duct type range hood and I have to pay $110 plus shipping to convert it to a non duct type, not to mention I have to pay for the lamps.  This company made return very expensive and hard.  They charge you 25% restocking fee and you have to pay for the shipping.  For expensive item like this, I should have gone to a local retail store.  We will never ever buy anything from this vendor.

 I would not shop here again

The order was fast enough. It took almost two weeks to be delivered. The guys from the shipping company seemed to be in a rush and didn't want to give me time to inspect the refrigerator, but it  seemed to be fine. The main problem I had   Read full review...

 I would not shop here again

AJ Madison has delivery problems. They seem to rely on a separate national delivery company that, in turn, contracts with local delivery companies, who, it seems, in some cases, hire local delivery trucks.  If anything goes wrong, the customer is several steps removed from the process. AJ Madison, once they have made the sale, cares little about the customer experience and blames everything down the line.  It is not a good situation to get into.

 I would not shop here again

  After shopping in our local area for a replacement oven to fit an odd cut-out space, an Internet search led me to the one oven that fit our needs and to AJ Madison as a supplier.   The AJ Madison representative was both courteous and   Read full review...

 I would shop here again

I bought a Sub-Zero refrigerator (as part of a huge appliance order) and AJ Madison repeatedly sent me the wrong door panels.  I had to pay again for the right set and never got reimbursed in full for the stuff I returned.  They never return phone calls or e-mails, constantly change correspondents, and consistently lie.  Even if their prices are decent, it is not worth the aggravation.  Must be avoided at all cost!

 I would not shop here again

UNFORTUNATELY THE FILTERS WILL NOT ALLO ME TO EXPRESS IN STARK TERMS HOW MESSED UP THIS COMPANY IS. I WAITED 3 MONTHS FOR THE DELIVERY OF THE MINI-SPLIT SANYO UNIT. IT WAS DEFECTIVE ON ARRIVAL AND THEY SAY THEY CANNOT GET THE PART TO FIX IT UNTIL JANUARY 2012. MY CLIENTS HAD TO SUFFER THE ENTIRE SUMMER WITH NO AIR CONDITIONER HERE IN LAS VEGAS. NOW, I HAVE TO TELL THEM THEY HAVE TO GO THE WINTER WITH NO HEAT. EVEN MORE UNSATISFACTORY IS THE SANYO TECHNICAL SUPPORT. LESS THAN 25% OF THE TIME I CALL DO I EVER GET CALLED BACK AND EVEN THEY CANNOT SOLVE THE PROBLEM.

I INSTALL ALOT OF MINI-SPLITS AND REGULAR HVAC EQUIPMENT AND GIVEN THE 25 OF SO HOURS I HAVE TIED UP IN JUST TRYING TO GET THIS ONE FIXED I HAVE LOST  IN EXCESS OF$2000.00

ADDITIONALLY, THE OWNER OF THE PROPERTY CANCELLED HIS NEW TRANE SYSTEM DO TO MY INABILITY TO GET AJ MADISEN AND SANYO TO ACT IN A RESPONSIBLE WAY.

IF YOU ARE A SERVICE VENDER, TECHNICIAN HVAC COMPANY OR A PERSON WITH COMMON SENSE DO NOT DO BUSINESS WITH THIS COMPANY THEY WILL RIP YOU OFF

 I would not shop here again

Liars! ajmadison.com has a big ad on their website that they will Price Match any other company's price. I found a fridge I liked at us-appliance.com for a great price; but before making the order, I decided to let ajmadison do   Read full review...

 I would not shop here again

I ordered an LG washer and dryer after researching prices on many websites.  When I found AJ Madison's price was below all other competitors and approximately $1000 less than local stores such as Home Depot & Sears, I decided to take the   Read full review...

 I would shop here again

I ordered the Maytag Bravos washer in the silver. It was a great price. Unfortunaely I will not be receiving this washer, or any other, because Maytag discontinued the washer in silver. AJ Madison refused to give me the same model in white, or any other similar model, for the same price they advertised. I don't know the formal definition of "false advertising"- but when you advertise and product and price, you should honor that to the best of your ability. I am very upset by them and they way they handled our conversation and transaction.

 I would not shop here again

I had a great experience with AJ Madison. They promised me my appliances a week from the day I purchased and they were delivered by AM Home Delivery a day early. I purchased 3 Bosch appliances and they were as promised! 
It can sometimes be tough to get through there phone system but I had no problems dealing with these guys. Jonathan was a very nice and knowledgable sales person! 

 I would shop here again

I wish I had read the reviews about this store before I made the mistake of purchasing from them. I was too busy reading reviews about the washer/dryer I was interested in that I didn't think to look up the store itself. I am writing this so no one makes   Read full review...

 I would not shop here again

Poor service. Lots of double talk. Once they got my money, that was it. Had trouble with installation - took 4 months and a lot of phone calls and finally had to hire someone else to finish the job. Like to support Brooklyn businesses, so hate giving a bad review, but these folks were pretty poor.

 I would not shop here again

I purchased a Frigidaire Dishwasher from AJ Madison. Immediately after hooking it up, we found that the unit leaked water. Between 5/23 and 6/20, I was only to reach AJ Madison once. They gave me the phone number to the repair company. I contact the   Read full review...

 I would not shop here again

I ordered two units from AJ Madison: 1) A Frigidaire Microwave and 2) a Frigidaire Stove. Upon adding the items to my online shopping cart, the website displayed applicable 'rebates', which it automatically deducted from my total online price. At   Read full review...

 I would not shop here again

DO NOT BUY FROM AJ MADISON!  We ordered our washer and dryer on 7-7-2011 and we thought that we gave them plenty of time to deliver it.  In fact I placed in the notes section that we wanted it delivered by 7-23-2011.  I received several   Read full review...

 I would not shop here again

AJ Madison has the worst customer support I have ever experienced.  The few dollars that you save is not worth the hassle.  I placed an order in March and needed to order switch to a larger size cook top to go with the double oven I ordered   Read full review...

 I would not shop here again

From pricing, to my product specialist, to delivery, my overall experience with AJ Madison was very positive.  Pricing was very good, my sales representative was very knowledgeable about the products I was interested in purchasing and the delivery men were prompt, courteous and very careful when deliverying a compete kitchen and laundry of appliances into my home and down a full set of stairs down into my basement.  I highly recommend AJ Madison!
John L., Philadelphia, PA

 I would shop here again

I was concerned after reading all the complains about poor customer service, but I took a chance and was very pleasantly surprised. I ordered an expensive washer & dryer which retail well over $2,000.  I had shopped at Sears Outlet store and   Read full review...

 I would shop here again

I would like to leave a comment regarding the sales representative that I was dealing with. He was helpful in obtaining my quote and great with follow up.  However, he just called me to follow up and to inquire about the status of my order. Upon hearing that I decided to proceed with another vendor, he abruptly hung up on me without even hearing me out. I felt that it was very rude, disrespectful and unprofessional of him.  I definitely made the right choice to not to purchase my $10K in appliances from AJ Madison company with sales representatives that conduct themselves so poorly with potential customers.

 I would not shop here again

Of all the internet and non internet purchasing experiences of my entire life, A.J. Madison far exceeds the worst experience I have ever had.  It's easy to order at A.J. Madison, but their promise to deliver in a timely manner and their claim to a high level of cusomer service is a completely false representation of their company.  After waiting more than a month for delivery of a washer and dryer from A.J. Madison,  I never received the appliances.  As a result of 3 conversations with the freight company used by A.J. Madison and no satisfaction, I cancelled the order since A.J. Madison was unable to deliver as promised in 7 -10 business days.  They of course expect me to pay a 15% restocking fee and freight to ship the appliances back to them.  Beware of this company.  They have been a huge disapointment and it has been impossible to speak on the telephone to anyone in customer service.  To date, I have not spoken with anyone....always put on hold for lengthy periods of time.  Their customer service representatives seem to perfer threatening comments using email, but none of them have names.  Poor customer service and poor delivery.

 I would not shop here again

Based on my only experience with this organization I would never, ever, think of doing business with thema again. Terrible, terrible service and act like they are doing you a big favor to even acknowledge your existance AFTER you place an order with them.

 I would not shop here again

I've seen a lot of negative reviews of AJ Madison on the net.  Enough to make me concerned when I bought $2,500 worth of refrigerator and range.  All I can say is that my transaction went down without a hitch.  Much better than expected.  Low price.  Fast delivery.  Quality merchandise.  Maybe their customer support folks are jerks.  I don't know.  Never had to speak to them.  Maybe somewhere they hire lousy freight companies to deliver their merchandise.  Mine came on a Starck Van Lines truck and the two guys that brought my appliances to my doorstep could not have been nicer.  And, a nice lady from Starck called later that evening to check on how my delivery went.  So, maybe all those one star reviews are legit.  But I give them 5.

 I would shop here again

I called AJ Madison to inquire about a Rohl faucet and apron front fireclay sink in March. I placed the order with them because they claimed both were in stock (other vendors I contacted told me the faucet was backordered and not available for   Read full review...

 I would not shop here again

Excellent overall experience.  Mordy Mueller was extremely patient, helpful and accessible throughout the process.  He went out of his way to make sure I was aware of all available rebates.  The appliances were delivered on time, intact, no glitches.  When I had to make some changes, exchanging some appliances, it was done in a very pleasant way.  No hassles.  I expect to use AJ Madison for future appliance purchases.

 I would shop here again

In searching for a new front loading washer and dryer, I was given the link for AJ Madison to check out.  The prices were very comparable and the fact that there was no sales tax or delivery charge sealed the deal.  I called and ordered through one of their salespeople (Jacob) who was very knowledgeable about the product and helpful with delivery information.  The units shipped when promised (in 2 days) and were delivered when promised with no problems.  After reading some of the reviews on the delivery company, I admit I was worried.  They came on time and were extremely professional.  They do charge for installation which was explained to me when I bought the machines.  All in all, my experience with AJ Madison was great and I would recommend them!

 I would shop here again

I ordered a bathroom vanity with a separate marble countertop. The vanity arrived in excellent shape, but the countertop was broken into 6 pieces as well as chipped. I refused shipment, and called to ask when the replacement would be shipped.  The   Read full review...

 I would shop here again

Won't shop here again.  VERY SLOW.  My order is now going on 5 weeks since I paid.  They sold me something that they didn't have in stock and now show as on back-order.  Most online retailers will at least warn you that something is on back-order before they let you purchase it.  Not so here...

 I would not shop here again

Super slow shipping, terrible customer service, will never shop there again. Their price may be good, but the carrier they use, AM home delivery, is terrible. Promised to deliver my order in 2 weeks, but no updates at all in 3 weeks. Called customer service multiple times. They promised to investigate whereabouts of the order and call me back. But they NEVER did! And did I mentioned that they shut off their office for over a week for Easter? This is unheard of. Had to cancel order and dispute credit card.

 I would not shop here again

Ordered washer & dryer and stands for both units. 

Ordering process was difficult -- the sales person said the products were in stock but in fact he lied -- they were not in stock.  Took two calls to confirm that the sales person lied to me.

Shipment took more than a week for stuff to be 'available'.  Another 3 days to get to the distribution center and then 9 days to get to my home. 

DO NOT expect good service.  Accept the fact of poor service and judge if the low price will compensate you for your time and aggregation.

DO NOT buy the warranty -- lots of horror stories on this site about how they seem to 'bait & switch' the customer when it comes to actually getting service. 

 I would not shop here again

I bought 3 appliances (a dishwasher, built-in microwave, and wall oven) from them in 2008 as well as a 5yr extended warranty on all three.  Two of the appliances arrived in a couple of weeks, but the third, the dishwasher was not in the shipment,   Read full review...

 I would not shop here again

Their prices can't be beat.  The communication via the "order inquiry button" was almost instantaneous.  And shipping was amazingly fast. I placed my order online after business hours 4/1/11.  Received a call to schedule delivery 4/8/11.   Read full review...

 I would shop here again

We ordered a Frigidaire single wall electric Gallery oven (FGEW2745KB) from AJ Madison on 3/30/11.  The salesperson was Mr. JG.  The price was $804.52 (including $75 shipping).  Mr. JG told us that there was an additional $50   Read full review...

 I would not shop here again

I had a terrible experience with AJ Madison. The washing machine that was delivered did not work.  It is now a week later. I am still on hold for AJ Madison waiting to find out if they will be removing the machine today.I spent way too much time listening to their hold music and getting the runaround. I would strongly advise staying far away from this company. They are worthless 

 I would not shop here again

Horrible customer service, deceptive sales practices, no delivery after 6 long weeks of waiting!!! Rebates not honored.  On phone on hold for no joking, HOURS of time, each time I called to inquire about my order and why it had not shipped.  I was finally told the items where discontinued and to substitute a lower quality one for almost the same price.  Their "price match" guarantee is a joke.  They told me they had to verify the competitor was a "dealer", which they were, that the items had to be in stock, which they were, and once they verified all that, they told me it was too low of a price and they would not match it!!!

 I would not shop here again

Although my items were on backorder, i found the staff to be very helpful and they give excellent customer service.  I received my new washer and dryer the other day and i felt the transaction went very smoothly.  All calls made to aj and the delivery company were answered quickly and professionally.  Everyone was polite and I would most likely order from aj in the future!

 I would shop here again

I will NEVER do business with A J Madison again!  When I received the faucet I ordered, I discovered that I could not use it in the intended location so I contacted AJM's customer service department and advised that I wanted to return it.    Read full review...

 I would not shop here again

Do NOT Buy from this Vendor.  We ordered nearly $6000 in appliances with the assurance of shipment upon receipt of payment.  We used EBillMe.com for payment, as referenced on the AJMadison website.  The payment took three extra days and   Read full review...

 I would not shop here again

I purchased a washer and dryer from them, and I would like to share a few tips.  (1) make sure you check your model numbers against the model numbers offered in a rebate before you pay.  They tried to sell me a dryer that was not the correct one for the rebate being offered.  (2) The freight company has issues.  They take longer than they are suppose to, so be prepared. If you continue to call AJ Madison and are patient enough to be caller number eight, they will help you.  Threaten to have your purchase returned to them, that should help.  Try top get them to throw in something extra for the problems because of shipping.  The shipper gave me free installation, because of the delays.     

 I would shop here again