LuggagePoint

Ordered a bag from LuggagePoint.com and after a week, I still hadn't received any indication that my order had shipped. So I called to look into it and someone said they needed to research it and would call back in a day or two. Called back a few days   Read full review...

 I would not shop here again

I have tried calling to find out the status of order and no one answers the phone (4 days straight during business hours) and the voice mail box is full.  They do not respond to emails.  I have no idea if/when I will ever receive the product and plan to dispute on my credit card.  Use luggage.com, ebags or luggageonline.com-you will actually get your product.  This is the worst ecommerce site perhaps in the entire world.

 I would not shop here again

This website is absolutely HORRIBLE!  I ordered a Mother's Day gift back in April.  It now August and I still have not seen my order and have called 4 times with no resolution.  They keep telling me they will have someone look into it and call me but never have I received a call and most of the time when I try and call them I get a voicemail message.  They do not reply to emails.  Of course, they accepted my payment without a problem, but I have never seen the product that I paid for since it has yet to be delivered.  NEVER, NEVER, NEVER again will I order anything from this company regardless of how much cheaper it may be.  It is simply not worth the hassle! 

 I would not shop here again

Terrible, terrible experience with Luggage Pointe Online. There is an issue with my order that remains unresolved as these people do not answer their phones or e-mail. I have left message after message and sent e-mail after e-mail with no response at all. This is simply an unacceptable business practice and I can not recommend this company as a result.

 I would not shop here again

I found exactly what I was looking for-easily-ordered it, and it was sent quickly, in the time specified. I was pleased with the product and service. Thank you.

 I would shop here again

great

 I would shop here again

NEVER order from this company.  I ordered an item that was listed as "in stock".  It was actually "out of stock". Instead of saying that, they sent a different item to me.  I had many phone calls with them where they were rude.  NO CUSTOMER SERVICE.  I had to beg and threaten them to get them to pay for return shipping.  I had to follow up numerous times to get the refund on my card...even after the item had been returned and back in their hands for weeks!  DO NOT ORDER FROM THIS JOKE OF A COMPANY!

 I would not shop here again

luggagepoint.com states at the top of the page, "60-day return" but their packing lists describe a 30 Day return policy. This is either intentional deception or and unacceptable oversight.
 
It is also a confusing process to get an RMA#, and inappropriate that they need 1-3 DAYS to generate a simple code. This is all to make it difficult for consumers to return unwanted items.
 
I had never heard of luggagepoint before it came up during bing.com search results. Given how easy it is for consumers to share their shopping experiences these days by contacting search engines, the BBB, BizRate, as well as blogging, Facebook and Twitter, their business practices are risky and short-sighted. 

I should have done this to start with, but I checked on the Better Business Bureau and the company's certification has lapsed.

 I would not shop here again

Beware - If you receive product you are not satisfied with it will be your responsibility to pay the return shipping cost. This can be very costly, to return the piece I received the cost were almost 50% of the items valve $52. I'm basically stuck with something I don't want.

 I would not shop here again

Never again will I deal with this company - they cannot be trusted.  After receiving my initial shipment late, two of the products were the wrong model.  It took 7 phone calls and three emails and five weeks to get the issue resolved - persistence on the customer' s part is not what I consider good customer service.    This company falsly displays their BBBOnline certification - they had that lapse due to a high number of complaints.  They also claim 24x7 customer service, when in fact they have someone that answers the phone 24x7, but has to contact the third party customer service company during business hours.  NEVER, NEVER again will I buy from this company.

 I would not shop here again

I had no issues with shipping and the products I ordered were high quality at a good price. I would most likely return to this store for similar products in the future.

 I would shop here again

This is probably the worst purchase experience I’ve ever had. At best these people care nothing for their customers.  I question their honesty.
I placed an order with Luggagepoint 3 weeks before Christmas, for which I was charged immediately.  Over a week later I was informed that the item was not available, and asking if I wanted a refund or a substitute.   I asked for a refund.     I had no response to that mail, or the 2 others I sent, nor any refund.  When I finally got them on the phone, 3 weeks later, they told me they couldn’t issue a refund because their supplier was on vacation!!!  A week after that they sent me an email saying the refund had been issued.  Yet here I am 2 months after the original order, with no refund.  Luggagepoint insists they provided one, and that it’s my problem now.    My credit card company confirms that no credit has been received, and the charge is in dispute.  

 I would not shop here again

Ordered a 3 piece set that was listed as in stock via second day air because I needed new luggage for a business trip...order sat in "pending" status for five days (during which time I contact a service rep who confirmed for me that my item was in stock and would "without a doubt" be delivered to me in time for my trip). Now, with only one day to spare IF they shipped it today, it goes into "Backorder" status...hmm, could it have ANYTHING to do with the fact that I asked them to honor their price match guarantee? You be the judge, but buyer beware.

 I would not shop here again

good shopping experience but would love to get the actual sales invoice in the delivery.

 I would shop here again

Order process on line was easy to navigate. Delivery was prompt and efficient. LuggagePoint emailed tracking information and made provisions for returning product if unsatisfactory for any reason. I was very pleased with the whole experience.

 I would shop here again

My order was shipped in 2 separate shipments, but I received a notice everything shipped together. When the order arrived, 1 item was missing. I e-mailed to question about it and was told it would ship separately. A few days later it arrived then I receive another notice with the new shipping information and tracking number. No big deal, just need to be more on top of notifying customers of what's going on with their orders.

 I would shop here again

Unbelievably quick delivery, free shipping, exactly what I wanted, lowest price I found.

 I would shop here again

I loved the various choices and styles of the product. I knew the type of luggage I was looking for and LuggagePoint gave me a wide varity of items to choose from. When I received my luggage, the color and quality were excellent. I'm very pleased.

 I would shop here again

i was shopping for only one item. This merchant was selected by Google. I ordered what I wanted but there was no selection other than this one item.

 I would shop here again

An excellent experience. I will recommend this merchant to others.

 I would shop here again

great prices! fast delivery!

 I would shop here again

liked the items i ordered and they arrived when expected

 I would shop here again

The condition and quality of my purchase was excellent!

 I would shop here again

Quicker than normal shipping time. Excellent service, these people care for their customers. I will purchase from this company in the future!!!!

 I would shop here again

got exactly what we ordered, on time and with no defects.

 I would shop here again

Received items in 2 shipments, but one item was left out of the last shipment. I emailed them, did not hear back from them, called them a week later and was advised that the missing item had been shipped. Would've been good to receive an email with tracking info when the last item was shipped.

 I would shop here again

It was easy to place an order through luggagepoint.com, and the order was received in an orderly manner.

 I would shop here again

The price and purchase was great, but the tracking was unnaceptable. I actually became very concerned with your company and the validity of it because the tracking for my product never updated. I began to think your company was a scam since the product status never changed. I contacted the better business bureau and saw that you were in good standing, so I felt a little better. Then the product came (after about 6 days I think) and I was glad. I definitely think your tracking needs to be much better unless my experience was unusual. Overall, though, the product is great and I would buy from you again. Thanks.

 I would shop here again

So satisified with the original purchase gave to a friend leaving the country and purchased the same items in different colors for myself!

 I would shop here again

We got a defective bag and tried to contact the merchant for a replacement. They won't talk with you on the phone - they only use email. We had to call twice to get them to respond via email. We then responded immediately but the service rep didn't get to us until the next day, causing further delays in getting our bag. We did finally get the correct bag and a shipping label to return the other one.

 I would shop here again

extremely fast shipping. Low cost, very good product

 I would shop here again

price was better than others so made the purchase

 I would shop here again

Excellent transaction, however the boxes came damaged. Since it was luggage it didn't matter and this may have been as much the carrier's fault. It didn't matter in this instance but it was something to be pointed out.

 I would shop here again

Excellent service and selection

 I would shop here again

Good experience

 I would shop here again

everything was great. it came on time and was just what I wanted.

 I would shop here again

Found the products I wanted, and got free shipping! Through Amazon, free shipping was not available so I went directly to luggagepoint.com

 I would shop here again

great, exactly what I wanted and expected.

 I would shop here again

Excellent service and product!

 I would shop here again

Excellent process and communication. Very satisfied.

 I would shop here again