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Walmart

Walmart
 
Average Rating: 3/5.0 store rating
On-Time Delivery 4
Customer Service 3
See all Walmart listings

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terrible

by mom2b1234, October 12, 2009
Your better off just paying the shipping.  you get an email that tells you a pick up date, is not there you spend gas and time goind to the store 5 times to deal with people who have no customer service skills.  you call and you hold for just a moment about 30 minutes. your credit card gets charge and in the end they have no product for you and tell you such and item order does not exist.  My advise  pay a little more and have it shipped home in the end you are saving time, gas and fustration.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 
Maybe not everybody loves but definitely everybody knows Wal-Mart, the most popular store in the United States! I personally love Wal-Mart! It was the very first store I visited in America, and I fell in love with it right away! First of all, I   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Stinks, just a wast of time.

by raebitz, July 26, 2009
Ordered and paid for a small 1.7 cu ft refigiator to be delivered to my walmart store. 10 days later walmart claimed the item was damaged in shipping? they then cancelled my order, stated to just reorder.

OK reording the same item, now price has gone up. I e-mailed them for a answer, plus asked why do I have to even reorder, just send another one?

Now I'm told if I reorder they will adjust the price to the first order. OK so I reorded, 20 days later nothing!! I e-mailed again, nothing, (I also had a new order no.) so they told to to call a 800#, did that and get this.

Yes we have your new order however nothing has been done to put it through, What the H---, what kind of a way is this to do business.

Today I'm still waiting for a reply. Next time I'll drive to Sears and get it the same day. What a wast.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

Too Long delivery - walmart.com

by mohanmp, July 24, 2009
I had ordered this product on July 06. This was my first order on walmart.com, only reason is that it was out of stock in store. Even today July 24 I am not in receipt of order. Neither have any idea when I am going to. While ordering it said 3 to 5 days site to store delivery. After placing order confirmation says July 16 to July 22. What is logic - anybody's guess. On July 22 I got mail saying that delivery is delayed.

I write emails (starting from July 12) to walmart from my account no replies. I called their claims department no calls returned. When I go to store the folks there say sorry for their inability. I cannot cancel the order either.

I had option to buy one from store and then return this when I receive but that is unethical I thought.
Please save your life and do not order online go to store and wait for stock - it is much better. I cannot tell you how I am facing my son every day for not giving his first bike.

I will rate negative if possible walmart.com

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 
    I have recently ordered a Sony DSC S-980 camera through walmart.com at online.  They did verification for almost a day and this was an odd frustrating experience to me, as many resellers just do it a within hours.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Easy,Accurate and Fast-Walmart.com scores a home run

by mrbeachy, May 20, 2009
I needed a new printer to replace one that stopped working.HP makes good printers and I had several ink cartridges from my previous printer. So I started shopping around.Staples cheapest inkjet was $69;Target had one for $49;BJ's had an all-in-one for $39 but it was a Lexmark.

The HP Model F2210 was advertised as a best seller on Walmart.com only. Having good experiences with walmart at the retail level, the decision was made to give walmart.com a try.


After creating an account, I selected my product and added it to my
cart. There were step by step instructions at each point along the way. All were very clear with no confusion.

Walmart.com uses Fedex for shipping. One need not go to the Fedex site-simply clicking "track your order" is an automatic link and one can follow the progress of  the order from origination to delivered at destination. I ordered on Sunday and received my merchandise on Wednesday with standard Fedex shipping.

Total cost was $36.90. It was one of the easiest online purchases I ever made.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Good Products but mixed feeling about the processing and shipping.

by cjsnyder123, January 6, 2009
I have recently bought quite a few items throughout the past three weeks. They were in nice condition worked exactly how i wanted, but the times just for it to get to me was the real problem. I do not know if it is because it was the holidays, but the processing literally took 5days. Simply put, I was surprised it took so long just to process and then. Almost ridiculous that it shipped faster then it could leave the facility.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 3/5.0 store rating
 

I don't trust the product reviews on their site

by frogladydogmom, December 29, 2008
The product I ordered was defective out of the box so I was out my money for shipping when I returned it.

I posted a negative review on the walmert.com site, using appropriate language, and that review was "rejected" because they did not like my nickname "frustratedbuyer". I found out about the rejection 3 weeks later.  I reposted my dissatisfaction with the experience and the product but am not sure whether or not they will post it.

Like I said - totally appropriate content, just a negative review that never got posted.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I purchased a digi camera online on Nov 29, 2008 from walmart.com. I was charged on the same day for the merchandise & I received the product on Dec 10, 2008. But, the camera stopped working the next day. I called walmart.com & narrated the   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 3/5.0 store rating
 
Awful Experience! I ordered a coveted wii for my son for Christmas. The ordering process was simple and straight forward. The next evening I got an email stating that my order had been cancelled but without explanation. I attempted to contact them and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

Awful!

by candeepal, December 9, 2008
Save your sanity and just pay for the shipping. So far I had to wait 20 minutes for them to find one item I got and today they lost my Christmas cards and since their customer service is awful there doesn't seem to be anything they can do about it. A lot of other stores offer free shipping to your house, like Amazon, please shop there!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 1/5.0 store rating
 
The good - The ordering process was fairly simple and paying for shipping was better than wasting gas to drive to the store, hunt down the products I wanted (that were probably sold out in store anyway) and dealing with the lines and crowds... I   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I ordered AC/DC's new album, Black Ice, at the same time I ordered AC/DC tickets.  In my confirmation email, there was a number and email directing me to walmart (specifically, the digital downloads division despite the fact that I'd ordered an   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

Easy experience and good product selection

by wowu2, November 27, 2008
I have ordered a couple of things and used the in-store delivery. I always have mixed feelings about shopping at Walmart but, still tend to find myself on their site. Overall, I have not had any complaints with the process or the products I have ordered.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 5/5.0 store rating
 

do NOT download music from Walmart..com

by katesgram2000, October 27, 2008
My review is about buying music downloads from walmart.com. My advice -don't do it! I purchased a few songs from them and it was ok then I had one that would not finish downloading. I got most of the song but it wouldn't finish. I tried 3 times then it wouldn't let me do it again. I wrote to them and they said that is all I could do. Then I had a house fire and lost everything. I contacted them about redownloading all of my songs and was told I would have to purchase them again. I also had songs from itunes and when I explained to them about the fire they allowed me to redownload everything. So if you want to download music do it at itunes- not walmart.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 
I'm not the hugest Walmart fan, in fact my family has probably shopped there a handful of times ever. But I did decide to go shopping there online when my daughter needed a bed recently. My first order ever (this year) went well so I decided to try them   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Walmart is my favorite offline retailer...I love the ability to walk in shop for groceries and just about anything else I might need all at the same location. Where else can you get a haircut, order eyeglasses or contacts, have your family's portrait   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 
My wife and I both shop at the Walmart on line store. It has been a site we have shopped from for the past five years or more. There are many ups to this site and hardly any downs at all. I chose to write this review on the Walmart on line store because   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Christmas with Walmart.com is the way to go

by tamnson2, June 4, 2008
Christmas time is when i find myself with Walmart.com . I have never had a problem with any orders from walmart online ever in the past times i have ordered. There delivery service was on time scheduled give or take a day. The product came as ordered.
I had a return once It turned out to be a color that wasn't working for me I called for help and my customer service was very reasurring and helpful.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I love Wal-Mart! I do 90% of my shopping at Wal-Mart. I even buy all my groceries there. Not too long ago, we bought our son a toddler bed and got him a wooden table and chair set to match. I couldn’t find what I wanted because I   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I’ve used Walmart.com a few times in the last year or two. Each time I’ve been happy with the selection, the prices, the low (or free) shipping, and the on-time delivery. I’ve used the site to order prescriptions, products, and gift cards as   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 4/5.0 store rating
 
Last pregnancy, my friend know I needed a car seat and I awared her that my mother was buying me a crib bed, so she agreed she would buy me a car seat. Keep in mind, my friend is an Internet friend and convenience of Online shopping is all that we have.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I had a wonderful experience shopping at Walmart.com. The product that I ordered was the "Pursuit of Happyness" DVD. When you click into the site to find a movie, you click under entertainment. The second click would be "shop now". The third click would   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Buyer Beware!!

by chrissyhope, April 19, 2008
After shipping my item, Walmart.com experienced a computer error that was charging my account 81.28 at the rate of about twenty times a day. My bank account was being depleted daily, and Walmart.com customer service seemed fairly unconcerned and unapologetic to my plight. They were either unwilling or unable to stop the charges from rolling in. I called several times and was given the run around every time. They either told me that it was my responsibility to call my bank (which I had been doing more than once a day to have the charges removed, but walmart.com wouldn't STOP the charges from rolling in.) or that the person in charge wasn't in that day. (my personal favorite cop out.) All I was asking them to do at this point was to stop the charges from rolling in.
Two days later and I have the inconvienience of being issued a new debit card from my bank with a new number since this seemed the only way to stop the charges due to walmart.com unwillingness to co-operate.

Be very wary of giving this site access to your bank account.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 4/5.0 store rating
 
Walmart.com Customer Service ignores all conventions and convenience that most online customers expect these days from a reputable organzation. There is NO way to reach an actual human being for assistance with your order. Be aware that if you need help,   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

At Walmart.com, next day shipping = 4 days!

by me23, March 25, 2008
At Walmart.com, next day shipping = 4 days!

Before & after placing the order, their website systematically shows false delivery dates.

Some examples:

- Showing an estimated arrival of Tuesday-Wednesday, when they don't even ship the product until Wednesday evening!

- Listing a product as being shipped a day before it has.

Isn't this fraud & illegal?

They also bury their customer service number deep in their website so that it is hard to contact a live person. But this actually does not matter since when you get through to a live person, there is really nothing they can, or will do to help.

Walmart ships at least some product from vendors, which apparently they have no control over, or simply don't care to influence.

This was by far the worst online buying experience I have ever had. Essentially, their false delivery dates ruined a family function. I would be hard pressed to shop at any Walmart business ever again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 2/5.0 store rating
 

Absolutely the worst online shopping experience ever

by walmartcomsuck, March 11, 2008
I have been trying to buy a TV for 10 days. My Visa won't run, so I tried my MasterCard. They canceled my order while I was out of town because my billing telephone number didn't match what I entered (it did). So, I ended up reordering and changing my telephone number both at the bank and walmart.com. Then they send me another e-mail saying they need the number for the bank before they can process the order. And three days after I send in the order they call me at 7 am to have a conference call with my bank to confirm my billing address. Then they don't even send the order to the next day. I paid for overnight shipping on Monday and didn't get the TV until Friday. I have spent about 5 hours calling them and my banks. (Why I didn't give up! - tv was needed for a raffle for a co-worker with cancer).

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 2/5.0 store rating
 
Wal-Mart.com (updated) Selection: Wal-Mart offers many of the same items as it does in stores, from movies to books to clothes to household items, even electronics including TV’s & computers. I’ve only purchased from a few select categories like   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 3/5.0 store rating
 
Where do I begin. I have bought everything imaginable from Wal-Mart, without any negative incident of any kind. I have purchased items ranging from a Mattress set to a MP3 player. The experience has always been very easy and I have never been   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I've used Walmart.com several times over the past few months. They offered "free in-store pickup" for items ordered online, which helps save time and ensures you will get what you are shopping for. The first time I used this service was on Black Friday   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 4/5.0 store rating
 

Walmart.com - terrible customer service!

by ibbotson, December 26, 2007
Walmart.com is the absolute worst web purchasing experience I have ever had. On two separate occasions they have canceled my order without notifying me, after promising delivery by a particular date. In another situation, I ordered next-day air delivery and they somehow arranged for UPS ground instead. I paid $21 for ground delivery?? Perhaps the most frustrating thing is that there is no customer service numbers to call - you can only send email, and it often takes days for them to respond. This is how the biggest merchandiser in the world treats its customers?

I'm sure if there are no glitches in your order, you probably aren't aware of the problems in their customer service. But if you ever need to contact them, watch out. I will never order from walmart.com again, and I would urge you to think twice before you do.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 
Don't risk shopping at Walmart.com if it's something you need to count on. I placed an order on Dec. 17th for a Christmas gift. Paid extra for 2-3 day shipping. Was told it would arrive by Thursday, December 20th. After I ordered, I was told that   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 
I placed an order for a laptop computer on 12/18/07. The website advertised they could deliver the item by 12/24/07 if ordered before 11:30PM that night. I ordered at 8PM and my invoice says "Will arrive on Monday 12/24/07". My credit card was billed   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 2/5.0 store rating
 
Walmart.com: Wanna Know a COOL SECRET? FREE STUFF! I have ordered from Walmart.com and received my order in a timely manner, with reasonable shipping costs and careful packing and accuracy. I'll go into the details later. But right now I'm   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

WORST CUSTOMER SERVICE EVER

by maldegen, December 17, 2007
I wanted to save on shipping costs so I ordered a doll crib online at Walmart.com to be sent to my nearest store for pickup. The website promised 7-10 days delivery and the item was delivered to the store but after two visits to the store (and a 45   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 
How does one go about describing the oh so pleasant department store called Walmart? Will ramshackle flourescent hellhole do? Everyone has gone to this store. It is like the Quickstop of conveinance stores, it is there when you just want something   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Poor Service. Will never use again.

by nytewind, December 3, 2007
I normally do not use Wal-mart on line. But this holiday season it appeared to be just what Santa ordered.
I was sorely mistaken. My orders came incomplete with packing invoices that did not reflect the prices I was told on line, and one package came saying that two items were included when in fact only one item was.
When calling customer service I was given a run around about how the second item had a different tracking code. My account showed it had been shipped and received with the first item.
Poor service, poor packing, poor invoices.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 
OK, so I think I bought one Wal-Mart.com easy-bake oven online last year for for my niece. I don't usually shop there b/c I'm convinced there's always a catch and, as it happened, the ovens were recalled and I haven't bought anything since. So fast   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
 

Buyer Beware!

by odonnelld, November 14, 2007
Beware of the site to store offer. I ordered a toy that route and it never showed up. Walmart then cancelled my order threee weeks later without any apologies. Apparently my item was lost in the store (suprise, suprise). Luckily target.com had it. I always have issues with Walmart.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 
I ordered 2 books for overnight shipment - to arrive on Thursday, October 25th. The confirmation stated that the order would arrive on Thursday, but it did not. On Friday, October 26th I received an email stating that my order had been delayed. I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

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