YLighting

YLighting
Average Rating: 3.15/5.0 store rating
Customer Service 3
On-Time Delivery 4
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Ordered two different (expensive!) products on line.  Received confirmation via e-mail.  Next day, order status with one product that back-ordered product and second product not listed at all.  Tried to track the order via their system. No   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Great website... Product arrived in...

by YLighting Shopper, April 21, 2013
Great website... Product arrived in perfect condition two days after placing order.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

NOT "NEW" IN THE BOX

by texascate, February 16, 2013
Yes, It's true, I fell in love with "Fandango". A beautiful and unique light fixture. When it appeared only a few days after I first saw it, on the "warehouse and open box sale" I thought it was kismet. It was listed "NEW IN BOX". Okay, it doesn't bother   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

rhe web site is sometimes confusing to...

by YLighting Shopper, September 13, 2012
rhe web site is sometimes confusing to zero in on what is wanted

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Terrible and slow customer service

by concerned_d, June 26, 2012
I had a terrible experience with YLighting.  They described the light I ordered incorrectly, they responded extremely slowly to my concerns afterwards (weeks would pass and I would hear nothing), and in the end, did nothing to fix my problem other than offer me a $25 gift certificate for a future purchase. (The lamp was a walk mount only and their customer service said it came with a cord and wall bracket) Unless your order arrives without any problems (e.g., not damaged), this place will cause you a lot of headaches.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Worst Retail Internet Experience of My Life

by sdsem, October 17, 2011
Fixtures arrived damaged due to inadequate packing by the manufacturer.  YLighting refused to take them back, insisted that they be shipped back to the manufacturer in Europe, who would determine if my refund was warranted.  Months of phone calls to YLighting, to the manufacturer, emails, and surprise UPS customs charges later, the money was refunded.

YLighting has no warehouse, no inventory.  When you order something, they contact the manufacturer, who then ships the item to you.  If everything runs smoothly, you got a good deal.  If there are problems, you are in INTERNET RETAIL HELL.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Good experience

by YLighting Shopper, October 11, 2011
Good experience

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Great specs available online; product...

by YLighting Shopper, January 15, 2011
Great specs available online; product completely met my expectations

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Nightmare in every way

by cloudyseattle, November 11, 2010
These people are a total nightmare.  I ordered the lighting and go no information regarding shipping until I asked three days later when they told me it would be three days before it shipped.  Two weeks later I asked about it and they simply sent me a UPS tracking number showing me that they are literally trying to deliver unsucessfully two states away from where we live.  I'm done with this company and they will never get any business from me again.  I suggest you stay far, far, far away from them!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

I have always been pleased with them.

by YLighting Shopper, September 11, 2010
I have always been pleased with them.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
We got the fan as a gift.  We also wanted to get the light kit for the fan, but the person who ordered it was unaware (no big deal).  We attempted to contact a representative.  Customer service at this place is horrible!  There's the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Worst customer service - their "100% satisfaction guarantee" is a FARCE. I placed an order for a product that was per their website "suitable for wet location". I received the product late, and since it was a custom order I could not return it. Half of   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

modern lighting fast and hassle-free

by iamsumi, June 23, 2008
I've bought modern lighting from these guys five times and things have gone off smoothly and quickly. One time some glass broke in shipping and they took care of it- no problem. I've spoken to a few of the guys in sales and they really know their stuff. I love everything I've gotten from them, especially the Big Bang chandelier from Foscarini.

Other things I've bought from them in the past include table lamps from Flos and Artemide (the Tolomeo is everywhere but it is still a classic that will never go out of style), the Random light from Moooi (a big but airy chandelier made out of fiberglass) and the Caboche chandelier by Patricia Urquiola for Foscarini.



  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Wonderful Company!!!!!!!!!!!!!!!!

by jjarchitecture, May 14, 2008
My track and the other components arrived this morning in Brooklyn, and they're working perfectly with the heads I already own. Thank you so much for shepherding me through this transaction with such patience and humor!
You can be sure I will be ordering more lighting from YLighting in the future.


  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Fantastic products for a GREAT price!

by la-design, May 13, 2008
I was looking for modern lighting and ceiling fans to compliment our modern style home. The site was easy to navigate, I found what I was looking in a few minutes, it was perfect!

Ordering was easy, and shipping was fast! Everything we ordered works and looks great, and gives us the modern feel we were looking for!

Between the great service and free shipping we will definitely order again in the near future!


  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Happy, Stores like this are rare. Customer service-WOW

by design2design, May 13, 2008
I will start by saying WOW! Great service! Sales people that knew what they are selling! How refreshing. They have a large selection of all kinds of lighting from various manufacturers. Excellent website, quality, and speedy service. Plenty of choices for all budgets. Very satisfied.
I plan to buy more product. Love them!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

A wonderful experience.

by quentin6827, May 13, 2008
I had a wonderful experience shopping at YLighting. My item arrived damaged, which is no ones fault, so I followed the "reporting damage" instructions and called YLighting. I spoke to the representative that handles the damage claims and she explained to me what would happen after reporting the damage. I received the replacement shortly after that. Their customer service department was very knowledgeable and courteous. I will definitely be shopping at YLighting again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

CANT GET WORSE

by ctenanthe, March 1, 2005
Horrendous experience...received damaged merchandise and wanted to exchange. They flat out refuse to respond to emails and hide behind their voicemail. I did get through on the phone one time and was told I had to speak with "Debbie but she's at lunch, bye." BUYER BEWARE

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Arrogant twits

by passatista, April 12, 2004
I tried to order a $500 designer pendant lamp from Ylighting's website, and even tho it is clearly stated that the minimum order for shipment overseas (in my case Italy) is $500, I received an arrogant email from a certain Justin stating that the minimum was in fact $1500, and that unless I was prepared to spend that kind of money, I should not bother them!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I placed a large order for monorail lighting on a Monday and it was delivered on Tuesday in perfect   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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