WolfCamera.com

WolfCamera.com
Average Rating: 3.29/5.0 store rating
Customer Service 3
On-Time Delivery 4
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Do not waste your time or money there.

by overexposed28, July 24, 2012
I went in to wolf camera today hoping to find a nice selection of dslrs, lenses and so forth. I mean after all it is a camera store. What else would they carry? Well contrary to my assumption, they had virtually nothing to offer. Just a bunch of tripods and camera bags, FEW lens filters and some odds and ends like clearance items that looked 10 years old. 
Best buy has a far grander selection of camera and dslrs and their cooresponding lenses. So they not only did they have nothing but tripods and cases but no customer service what so ever. No front door greeting that some of us find annoying but when you dont get one you dont fell that welcome. 

I will not recommend wolf camera to anyone. I got my D3100 at best buy with great help and a much better selection, and they aren't even a camera store..

Very Disappointed.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Great!

by Wolf Camera Shopper, June 22, 2012
Great!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Paid sales tax from out of state. We...

by Wolf Camera Shopper, June 7, 2012
Paid sales tax from out of state. We also paid shipping when if you purchased from Amazon or Adoramam, there is no charge for sales tax or shipping.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Terrible!

by jacksonhole, May 7, 2012
I have had terrible experiences printing digital photos at Homewood, Alabama's Wolf Camera.  Their customer service is terrible; the turn around time is slow and they are overpriced.  Most recently, I went to print digital photos that I had purchased from a professional photographer.  After I selected the images, paid and left the store, I was called and told I would have to return to the store and provide a copy of the contract I signed with the photographer in order to receive the prints.  In an era of Shutterfly and digital printing kiosks at virtually every drug store, the last thing I had time to do was find my contract and go back to "prove" I had purchased the photos.  Never was this mentioned at the point of sale or posted anywhere in the store.  In the future, I will certainly take my business elsewhere.  Wolf Camera needs to be much clearer with their policies and procedures in the future, especially when they proceed to take money from a customer and provide a pickup time.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

1.Called customer service number in...

by Wolf Camera Shopper, April 22, 2012
1.Called customer service number in India to request purchase of a pair of Pentax binoculars from Wolf Camera. 2. When email was received shortly after showing my order, it indicated that I was purchasing two pairs of binoculars, instead of the one requested. 3. Called India immediately to report the problem and ask that only one be sent and was told that they would have to cancel the first order and resubmit an additional order for one item. 4. Was told that if they were not able to stop the shipment of the first package that I was to refuse the box containing two and gave me the shipping number to verify which box to refuse. 5. Box with 2 was delivered and refused. 6. Waited for box with 1 pair of binoculars to arrive, which by the way was shown as having been ordered from Ritz Camera instead of Wolf. (Just one more confusing aspect of this transaction.) Started tracking it online and watched as it got farther and farther from my house! 7. Called FedEx to see what was happening and they couldn't explain the problem because they also showed a delivery date for the next day, even though my package had been returned to a spot hundreds of miles away. 8. FedEx determined that the second box had somehow also been shown to be "refused" even though I had never seen it and was waiting patiently for delivery. 9. Meanwhile, the birthday for which this was to be a gift came and went. 10. Now you understand why I will not be likely to purchase Wolf Camera merchandise again. 11. Suggestion: Perhaps you can employ domestic help for your customer service contacts since I believe the problems began with language misinterpretation.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Bad

by dwilli3333, March 17, 2012
Bad experience.  Promised four things.  Cash for trade-in, no sales tax, Free shipping over $100 and met-the-low -price guarantee.  Didn't deliver on any of these.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Lousy never recieved product was told...

by Wolf Camera Shopper, February 23, 2012
Lousy never recieved product was told to fill out form never Got that form will never use them again . My daughter bought Gift certificate told her never again

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

I received what I ordered in the...

by Wolf Camera Shopper, February 20, 2012
I received what I ordered in the suggested time, and it was in good condition.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

excellent website easy to find what I...

by Wolf Camera Shopper, February 15, 2012
excellent website easy to find what I wanted

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I ordered thee digital frames for a...

by Wolf Camera Shopper, February 10, 2012
I ordered thee digital frames for a project I doing for my family. Two arrived and one didn't. I called. Was told that a return credit was issued for one of them because it was out of stock. I explained why I needed three. When I ordered, it showed three available. The guy on the other end of the phone (who did not seem to understand my issue at all), said they issued a credit. I told him then I needed to shop the other two back. He said he would send me a form and I have yet to receive it. I would never have ordered them in the first place if it weren't showing three available. I would never have expected to hear what I heard. Awful service.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

After placing order, the order never...

by Wolf Camera Shopper, January 27, 2012
After placing order, the order never appeared in the order status on the web page. This purchase was for a birthday present. After getting close to that date and nothing showing on the website, I called customer service. This was 6 days after placing the order. The website said product would ship in 3-5 days. I was told when calling that the order would not ship for approximately 10 - 14 more days. I immediately placed an order through another retailer because of the date required issue. The next day, I got an e-mail stating that this order had shipped. Luckily, I had time to cancel the other order before it had been shipped and billed. Although I am happy with the item its self, I am completely unhappy with the website and lack of knowledge from customer service. This will be a major consideration towards making any future purchases from Wolf/Ritz.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Customer service was unable to connect...

by Wolf Camera Shopper, January 21, 2012
Customer service was unable to connect me to the right product.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Web site did not provide correct order...

by Wolf Camera Shopper, January 7, 2012
Web site did not provide correct order status information. Customer support was not very helpful in resolving the problem.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Worst case of Theft I have ever seen!!!

by jdw83172, January 2, 2012
RitzCamera.com, WolfCamera.com and Boatersworld.com what ever they want to call themselves are nothing but con artists. They DO NOT stand behind their word. I ordered a camera from wolfcamera.com to only have them screwed up my credit card info causing a hold on my order. I canceled the order because of this but they shipped it anyway and billed my card AFTER I canceled it. I requested a RMA to return the camera that was not even taken out of the shipping package. They received it and I have an employee signature where they received it and now they want to drag their feet on refunding my money. The bill was $102 and they tried the first time of saying I would only get $77 back. BS!!! I will get all $102 of it back if I have to tell my attorney to proceed with the law suit he already has drawn up. They are thieves and con artists which I will be going after them or theft. DO NOT BUY ANYTHING FROM this company.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

case on internet was not the case sent....

by Wolf Camera Shopper, January 2, 2012
case on internet was not the case sent. the case did not even fit the camera and had to call a few times to get a return label. Return was made and had to call twice to get a full refund. never did hear back from them if the case we wanted was available as promised I would hear back from them.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

I recieved an email that my order would...

by Wolf Camera Shopper, December 29, 2011
I recieved an email that my order would be delayed. I emailed several times asking for a time frame and was never given one. I did "live Chat" 2 times and each time said for my order to just be cancelled. I was promised a link to be sent to cancel the order. None was ever sent. Fianlly my order arrived. I will never shop with wolfcamera online ever again

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

I took forever o get my camera i was...

by Wolf Camera Shopper, December 27, 2011
I took forever o get my camera i was wanting it before vacation. The day they said they were shipping it they could not pull the product to rush it overnight. So disapointed. I could not use it on vacation. When they sent a tracking I thought it was for my camera, but it was only for the starter kit.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

product was damaged and the merchant...

by Wolf Camera Shopper, December 26, 2011
product was damaged and the merchant was arigant when we spoke to them about returning the product.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

I had to contact store representatives...

by Wolf Camera Shopper, November 24, 2011
I had to contact store representatives more than 3 times and told them I needed the products withing an specific period of time, however they only informed me that product was no longer available after I performed payment. I would NEVER recommend this store to anyone and will register complaints in all available ways. In the website, even after they communicated the unavailability of item, it was still showing same product as "in stock" which means they would keep their unnaceptable behavior of fooling clients.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Everything was excellent. Will...

by Wolf Camera Shopper, October 29, 2011
Everything was excellent. Will definitely recommend.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I was notified that my order would...

by Wolf Camera Shopper, October 24, 2011
I was notified that my order would probably be shipped in 2 business days, I received my order in 2 business days. Excellent service and more than excellent value.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

very good experience

by Wolf Camera Shopper, October 19, 2011
very good experience

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very Bad. The web site showed the...

by Wolf Camera Shopper, October 3, 2011
Very Bad. The web site showed the product in stock. When ordered it was back ordered. Contacted customer service 2 times to cancel order, e-mailed once to cancel. Order was shipped and refused. Still have not got credited back for purchase. Web site has no e-mail URL to send them a message. Worse experance I have ever had. Customer service is from India. Don't do bussiness with them. Will probably have to file a law suite with local store to get my money back.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Good and dependable.

by Wolf Camera Shopper, September 7, 2011
Good and dependable.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

the cd came without shipping hardware....

by Wolf Camera Shopper, August 15, 2011
the cd came without shipping hardware. I had to call customer services three times for a return lable so i could return the item. I am still waiting for my money to be returned to my credit card.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Arrived sooner than thought possible...

by Wolf Camera Shopper, July 27, 2011
Arrived sooner than thought possible and in perfect condition. Was very pleased as I was leaving town the next day after arrival and was able to complete my project before leaving which was very satisfying.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

quick and easy.

by Wolf Camera Shopper, July 18, 2011
quick and easy.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

ORDER PROCESS WAS GOOD BUT TRYING TO...

by Wolf Camera Shopper, June 3, 2011
ORDER PROCESS WAS GOOD BUT TRYING TO DETERMINE ORDER STATUS WAS VERY POOR.WHEN TRYING TO USE THIS LINK,RESPONSE WAS ALWAYS "COULD NOT FIND ORDER" EVEN AFTER E MAIL FROM WOLF CAMERA INDICATED ORDER WAS FILLED AND SHIPPED.CUSTOMER SERVICE WAS A LOST CAUSE WITH LOCATION OUTSIDE OF COUNTRY.ONLY WAY TO COMUNICATE WAS BY USING THE LIVE CHAT LINK WITH SALES PERSON BUT THEY WERE EITHER TOLD OR DID NOT KNOW EVERY THING ABOUT THE SHIPPING SIDE OF THE PROCESS

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Cancelled the order. Customer service...

by Wolf Camera Shopper, May 24, 2011
Cancelled the order. Customer service very very poor. Ordered same product from another company and received it promptly. Will never order from Wolfe camera again and will not recommend them.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

I was surprised to find yarn on this...

by Wolf Camera Shopper, May 12, 2011
I was surprised to find yarn on this website. I found it through Google. Good prices and quick delivery!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

can't get a response on when my...

by Wolf Camera Shopper, May 5, 2011
can't get a response on when my camera purchase will arrive. Poor service.. No leadership,no one knows what is going on.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

They confirmed my order but never...

by Wolf Camera Shopper, May 3, 2011
They confirmed my order but never acknowledge that they had no intention of sending the order. Not until I contacted them did they tell me they could not send the order with no explanation. Betty Schaeffer

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

I had to cancel my order which took an...

by Wolf Camera Shopper, April 20, 2011
I had to cancel my order which took an act of congress in itself! The site said the 18" subwoofer was in stock, so i place the order over internet. I received no shipping notification after 2 weeks and decided to call customer service. No one could give me an answer as to why my order had not shipped after 2 weeks. Finally an online service rep told me the item was out of stock and on back order, which was not stated on the site! Long story short, I never got my subwoofer in time for my gig and had to refund the customer $100 for the bass they wanted for the party! This experience was a disaster that cost me money and I will NEVER use this company again! PATHETIC!!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Its was fast easy vacuum arrived in...

by Wolf Camera Shopper, April 3, 2011
Its was fast easy vacuum arrived in good shape everything was great

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Horrible

by kkpaddle, April 2, 2011
They screwed up my confirmed Paypal Address so badly that the item went to the opposite side of the continent and was eventually returned to them. Then they refunded a portion of my money. Guess they kept the shipping cost. They then had the gall to ask if I wanted to reorder. Not Likely.

If you are Canadian don't use this store. They are clueless when it comes to postal codes and think the CA for Canada is CA---California.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

To me it was exelent, I have no...

by Wolf Camera Shopper, April 1, 2011
To me it was exelent, I have no problems, not wait so long, it was ok everything I did with them.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

it was not easy to find the quilting...

by Wolf Camera Shopper, March 26, 2011
it was not easy to find the quilting things that i purchased. other than that it was great to see all the different storage containers there are to purchase the next time we go to the us for the winter.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Ordered online and received a confirmed...

by Wolf Camera Shopper, March 25, 2011
Ordered online and received a confirmed receipt of the purchase. Several days later received an e-mail message advising the product was no longer available and the order and Wolf canceled my order. Next day when I checked the website it indicated the product was available but at a price $50 or so more than the original price. When I canceled the order the gift certificate I had used for part of the price credit was not returned. Took multiple calls and messages before the order was once again placed and delivered (at several dollars more than the original price).

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

I placed the order in November. I was...

by Wolf Camera Shopper, March 10, 2011
I placed the order in November. I was told that the order would be shipped. 4 weeks later I was told the merchandise was backordered and would not arrive for Christmas. I canceled my order and paid more money for the camera at a retail store. Three weeks after Christmas I received the camera, etc. I then had to mail it back and they finally reimbursed my credit card! Very FRustrating.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Clueless Order Processing for International

by mapletech, March 7, 2011
Don't buy if you're international!!
If you do, you'll have to call an underpaid foreign service agent who can only go by his script.  Then they'll send you a FAX form asking for authorization for the order - except that they don't even fill out THEIR part of the form - stuff like the order number and total amount for the order (was I supposed to pick a shipping cost out of thin air???)
I'm a regular online shopper - including many US retailers.  I'm in Canada - not a big stretch - and have never encountered a worse retailer to buy from.  I canceled my order and paid more elsewhere.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating

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