WolfCamera.com

I ordered thee digital frames for a project I doing for my family. Two arrived and one didn't. I called. Was told that a return credit was issued for one of them because it was out of stock. I explained why I needed three. When I ordered, it showed three available. The guy on the other end of the phone (who did not seem to understand my issue at all), said they issued a credit. I told him then I needed to shop the other two back. He said he would send me a form and I have yet to receive it. I would never have ordered them in the first place if it weren't showing three available. I would never have expected to hear what I heard. Awful service.

 I would not shop here again

After placing order, the order never appeared in the order status on the web page. This purchase was for a birthday present. After getting close to that date and nothing showing on the website, I called customer service. This was 6 days after placing the order. The website said product would ship in 3-5 days. I was told when calling that the order would not ship for approximately 10 - 14 more days. I immediately placed an order through another retailer because of the date required issue. The next day, I got an e-mail stating that this order had shipped. Luckily, I had time to cancel the other order before it had been shipped and billed. Although I am happy with the item its self, I am completely unhappy with the website and lack of knowledge from customer service. This will be a major consideration towards making any future purchases from Wolf/Ritz.

 I would shop here again

Customer service was unable to connect me to the right product.

 I would shop here again

Web site did not provide correct order status information. Customer support was not very helpful in resolving the problem.

 I would not shop here again

RitzCamera.com, WolfCamera.com and Boatersworld.com what ever they want to call themselves are nothing but con artists. They DO NOT stand behind their word. I ordered a camera from wolfcamera.com to only have them screwed up my credit card info causing a hold on my order. I canceled the order because of this but they shipped it anyway and billed my card AFTER I canceled it. I requested a RMA to return the camera that was not even taken out of the shipping package. They received it and I have an employee signature where they received it and now they want to drag their feet on refunding my money. The bill was $102 and they tried the first time of saying I would only get $77 back. BS!!! I will get all $102 of it back if I have to tell my attorney to proceed with the law suit he already has drawn up. They are thieves and con artists which I will be going after them or theft. DO NOT BUY ANYTHING FROM this company.

 I would not shop here again

case on internet was not the case sent. the case did not even fit the camera and had to call a few times to get a return label. Return was made and had to call twice to get a full refund. never did hear back from them if the case we wanted was available as promised I would hear back from them.

 I would not shop here again

I recieved an email that my order would be delayed. I emailed several times asking for a time frame and was never given one. I did "live Chat" 2 times and each time said for my order to just be cancelled. I was promised a link to be sent to cancel the order. None was ever sent. Fianlly my order arrived. I will never shop with wolfcamera online ever again

 I would not shop here again

I took forever o get my camera i was wanting it before vacation. The day they said they were shipping it they could not pull the product to rush it overnight. So disapointed. I could not use it on vacation. When they sent a tracking I thought it was for my camera, but it was only for the starter kit.

 I would not shop here again

product was damaged and the merchant was arigant when we spoke to them about returning the product.

 I would not shop here again

I had to contact store representatives more than 3 times and told them I needed the products withing an specific period of time, however they only informed me that product was no longer available after I performed payment. I would NEVER recommend this store to anyone and will register complaints in all available ways. In the website, even after they communicated the unavailability of item, it was still showing same product as "in stock" which means they would keep their unnaceptable behavior of fooling clients.

 I would not shop here again

Everything was excellent. Will definitely recommend.

 I would shop here again

I was notified that my order would probably be shipped in 2 business days, I received my order in 2 business days. Excellent service and more than excellent value.

 I would shop here again

very good experience

 I would shop here again

Very Bad. The web site showed the product in stock. When ordered it was back ordered. Contacted customer service 2 times to cancel order, e-mailed once to cancel. Order was shipped and refused. Still have not got credited back for purchase. Web site has no e-mail URL to send them a message. Worse experance I have ever had. Customer service is from India. Don't do bussiness with them. Will probably have to file a law suite with local store to get my money back.

 I would not shop here again

Good and dependable.

 I would shop here again

the cd came without shipping hardware. I had to call customer services three times for a return lable so i could return the item. I am still waiting for my money to be returned to my credit card.

 I would not shop here again

Arrived sooner than thought possible and in perfect condition. Was very pleased as I was leaving town the next day after arrival and was able to complete my project before leaving which was very satisfying.

 I would shop here again

quick and easy.

 I would shop here again

ORDER PROCESS WAS GOOD BUT TRYING TO DETERMINE ORDER STATUS WAS VERY POOR.WHEN TRYING TO USE THIS LINK,RESPONSE WAS ALWAYS "COULD NOT FIND ORDER" EVEN AFTER E MAIL FROM WOLF CAMERA INDICATED ORDER WAS FILLED AND SHIPPED.CUSTOMER SERVICE WAS A LOST CAUSE WITH LOCATION OUTSIDE OF COUNTRY.ONLY WAY TO COMUNICATE WAS BY USING THE LIVE CHAT LINK WITH SALES PERSON BUT THEY WERE EITHER TOLD OR DID NOT KNOW EVERY THING ABOUT THE SHIPPING SIDE OF THE PROCESS

 I would shop here again

Cancelled the order. Customer service very very poor. Ordered same product from another company and received it promptly. Will never order from Wolfe camera again and will not recommend them.

 I would not shop here again

I was surprised to find yarn on this website. I found it through Google. Good prices and quick delivery!

 I would shop here again

can't get a response on when my camera purchase will arrive. Poor service.. No leadership,no one knows what is going on.

 I would not shop here again

They confirmed my order but never acknowledge that they had no intention of sending the order. Not until I contacted them did they tell me they could not send the order with no explanation. Betty Schaeffer

 I would not shop here again

I had to cancel my order which took an act of congress in itself! The site said the 18" subwoofer was in stock, so i place the order over internet. I received no shipping notification after 2 weeks and decided to call customer service. No one could give me an answer as to why my order had not shipped after 2 weeks. Finally an online service rep told me the item was out of stock and on back order, which was not stated on the site! Long story short, I never got my subwoofer in time for my gig and had to refund the customer $100 for the bass they wanted for the party! This experience was a disaster that cost me money and I will NEVER use this company again! PATHETIC!!!!

 I would not shop here again

Its was fast easy vacuum arrived in good shape everything was great

 I would shop here again

They screwed up my confirmed Paypal Address so badly that the item went to the opposite side of the continent and was eventually returned to them. Then they refunded a portion of my money. Guess they kept the shipping cost. They then had the gall to ask if I wanted to reorder. Not Likely.

If you are Canadian don't use this store. They are clueless when it comes to postal codes and think the CA for Canada is CA---California.

 I would not shop here again

To me it was exelent, I have no problems, not wait so long, it was ok everything I did with them.

 I would shop here again

it was not easy to find the quilting things that i purchased. other than that it was great to see all the different storage containers there are to purchase the next time we go to the us for the winter.

 I would shop here again

Ordered online and received a confirmed receipt of the purchase. Several days later received an e-mail message advising the product was no longer available and the order and Wolf canceled my order. Next day when I checked the website it indicated the product was available but at a price $50 or so more than the original price. When I canceled the order the gift certificate I had used for part of the price credit was not returned. Took multiple calls and messages before the order was once again placed and delivered (at several dollars more than the original price).

 I would not shop here again

I placed the order in November. I was told that the order would be shipped. 4 weeks later I was told the merchandise was backordered and would not arrive for Christmas. I canceled my order and paid more money for the camera at a retail store. Three weeks after Christmas I received the camera, etc. I then had to mail it back and they finally reimbursed my credit card! Very FRustrating.

 I would not shop here again

Don't buy if you're international!!
If you do, you'll have to call an underpaid foreign service agent who can only go by his script.  Then they'll send you a FAX form asking for authorization for the order - except that they don't even fill out THEIR part of the form - stuff like the order number and total amount for the order (was I supposed to pick a shipping cost out of thin air???)
I'm a regular online shopper - including many US retailers.  I'm in Canada - not a big stretch - and have never encountered a worse retailer to buy from.  I canceled my order and paid more elsewhere.

 I would not shop here again

Everything was perfect. Order was filled promptly and goods arrived faster than I expected. Will definitely shop here again.

 I would shop here again

When I placed this order I had expected to receive the same service I had grown accustomed to with your retail locations. When I tried to contact your customer service department I got a rep that had a real issue with speaking english. When no one could give me a ship date I called on a Saturday 7 days after placing my order and told the CS rep to cancel my order because I could not get an answer as to when it would ship he refused to do so. I received the flash in 2 days. I called again 48 hours after cancelling my order first thing Monday morning and was told they would stop shipment. This did not happen either. In dealing with all of these issues with your company I found Best Buy had the exact same camera system for alomost $150.00 less. Even with paying sales tax I would save $80.00. You would not price match for that either. Which would have been more than worth the 45 mile trip to have the same day as I needed the camera that day. Needless to say you would not do that either. After I spoke with your rep that morning about 4 hours later you sent a notification it was shipping that day. My intenet was to refuse the order, however with the issues I had previously had with your company I did not want to deal with all of the issues that would come with having to file a claim with VISA. Needless to say I will never do any buisness with Wolf Camera again and will not hesitate to tell anyone about the lack of customer service and buisness ethics your company provides. It is such a shame as I have never had issues before in dealing with your retail in Raleigh, NC.

 I would not shop here again

Invoice in package with camera, did not state a 15% Restocking fee if I returned it. All original material was returned with camera. I called them and stated it is on web site but I reviewed packaging invoice and it stated if you are not 100% satisfied please return camera. Then my original camera purchase of $799.99 was only refunded for $679.98. I hade to purchase another camera in order to eliminate restocking fee. New camera purchase price was than other web sites and they WOULD NOT match it. Very disappointing.

 I would shop here again

The quality of the certificate was aweful! It took me forever to get it and then they turned around and canceled it on me. Took awhile to get my money back, but it is now all settled and I am finished with them. Please do not send me anymore emails, thank you,

 I would not shop here again

everything was excellent. just great all around from the initial order to the delivery. Will definitely order from them again when I need something that they sell.

 I would shop here again

love the camera

 I would shop here again

I was directed to your site through the AMEX shopping site and it all worked flawlessly. Very pleased and in the future I will likely just go straight to your website.

 I would shop here again

Arrived ahead of schedule.

 I would shop here again

I was lied to and they did hangup 5 out of 6 time's They where rude and did not care at all, i will let my camera group know we are only 1500 online members in Dallas Texas alone, the camera is fine. 1. I was told at first when i did the mail-in of my equipment that i could go to a store WOLF-CAMERA store, that was not true, it took 4-5 day's of calling and escalation before they e-mailed me the certificate for my old camera, then also they told me one lens had some dust in it, don't see any of that, the compact i had send in they told me don't work, it works flawless, even took it to a WOLF store and they did not see any issue with any of the parts that was returned to me. 2. When i ordered the kit it did show in-stock and the i finally 2 days later got hold of an Indian crew (that had no clue of the kit) he said the unit was out of stock and it would take 3-4 week's 2 days later it still showed in stock. 3. I contacted next level of support and he told me he was sending it out, next day, next day came and when, i finally contacted headquarter in USA many days and phone calls and hangups later and first i was told nothing they could do, so i asked for next level, when he said, we have one issue, one lens is back ordered but we have the camera and one lens, is that OK for now, i said yes. That was send out to me received 4 days later, the back ordered lens 10 days later. The worst online experience i have ever had, what a joke, if people paid me to shop there i wold say no............

 I would not shop here again